About this role
About This Position
Every install we hand to a homeowner passes through contractor partners we don't directly employ. You'll run the pre-install QA check that catches design and site problems, run the post-install QC check that decides whether a job meets our standards, and own all punch list items from start to completion.
Just as importantly, you'll own the contractor experience through that process, making sure our standards are clear, issues are resolved quickly, and crews aren't left guessing about what good looks like. You'll be the technical phone-a-friend for both our contractors and our install coordination team, which means when a crew hits something unexpected on site, you're the technical resource that provides the solution.
Your job is to help contractors do great work with Zero: fewer surprises, faster answers, clear expectations, and a partner they trust when something goes sideways.
Who You Are
You've spent 3-5 years installing and servicing HVAC systems, and you can tell whether an install was done right. You're the person who notices the thing everyone else walked past, and you can raise it with a contractor in a way that gets it fixed without turning into a negotiation. You understand that quality isn't just enforcement, it's creating an environment where good contractors can succeed, improve, and enjoy working with us.
You're comfortable being the escalation point: a crew calls you mid-install with a line set routing problem or an unexpected wiring or controls problem, and you can talk them through it or drive out and solve it yourself.
You like systems, but you'd rather build a process that makes a contractor's job easier and helps them get it right the first time than a document nobody reads. You build credibility with crews because you've done the work yourself, communicate clearly, and treat contractors like partners rather than problems to manage. When a problem needs to be solved today, you handle it with a can-do attitude.
What You Bring
- 3-5 years of hands-on residential HVAC installation and supervisor / management experience, with the depth to review someone else's work and deliver constructive advice.
- Experience running quality checks on residential installs
- The ability to give clear technical direction to contractors and coordinators, both on site and over the phone
- Comfort reading equipment layouts and specs
- Willingness to do the work yourself: local site walks, simple inspection correction in the field, part runs and deliveries, and covering local service calls.
- Valid driver's license and clean driving record
- Bonus: EPA 608 certification, NATE certification, Master mechanical license
📈 Equity
🩺 Medical, Dental, and Vision
🏝️ 4 Weeks PTO + unlimited sick days
🏠 Primarily an in-office role, with frequent in-field visits
🖥️ Workstation stipend
Pay offered may vary depending on multiple individualized factors, including job-related knowledge, skills and experience. This role also includes meaningful equity compensation so successful candidates can participate in our company's accelerating growth.