About this role
Duties and Responsibilities
- Install AV equipment safely and in accordance with project requirements, either independently or in coordination with other technicians.
- Read and interpret AV and construction schematics accurately.
- Perform in-house and onsite rack fabrication in alignment with company and industry standards.
- Complete minor DSP and control-system changes and uploads.
- Troubleshoot advanced AV systems and resolve installation-related issues.
- Maintain working knowledge of common AV platforms and manufacturers, including Crestron, Extron, QSC, Shure, Biamp, BSS, Cisco, and Netgear.
- Provide daily project updates to management.
- Update AV flow documents daily to support post-project as-built documentation.
- Additional projects and duties may be assigned by the supervisor
Competencies and Skills
- Communicates technical information clearly to technical and non-technical audiences though effective speaking, listening, and written communication.
- Responds promptly and professionally to customer needs
- Demonstrates tact, sound judgement and composure when working under pressure, meeting deadlines or addressing customer concerns
- Identifies issues, gathers relevant information, evaluates options and develops practical solutions
- takes ownership of work, seeks opportunities for development and requests help when appropriate
- Balances individual and team responsibilities
- Follows policies and procedures
- Demonstrates accuracy and thoroughness
- Observes safety and security procedures
- Adjusts to changing work conditions, manages competing priorities and remains effective when delays occur
Knowledge, Education and Experience
- High school diploma or general education degree (GED) required.
- Minimum of one year of related experience or training, or an equivalent combination of education and experience.
- Current driver’s license with a good driving history required, including no more than two minor violations and/or one major violation within the previous 12 months.
- Ability to read structured cabling, physical security, and AV drawings.
- Experience installing, terminating, and testing wiring used in professional audio/visual and physical security infrastructure, including category cable, coax, fiber optic, speaker-line, XLR, quarter inch, and mini connections.
- Current or previous CTS certification from AVIXA required. If certification has lapsed or is not currently held, certification is expected within nine months of hire. • Current or previous CTS-I certification from AVIXA preferred. If certification has lapsed or is not currently held, certification is expected within 24 months of hire.
- Ability to read and understand simple instructions, correspondence, memos, diagrams, and schedules.
- Ability to write simple correspondence and present information effectively in one-on-one and small-group settings.
- Ability to perform basic math, including addition, subtraction, multiplication, division, fractions, decimals, ratios, percentages, and interpretation of bar graphs.
- Ability to solve practical problems in situations with limited standardization.
- Understanding of computers and their integration with AV and security system technologies required
- Ability to read, write, present and correspond proficiently in English is required