Field Service Anlst 1

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

This position helps end user devices and provides technical help. A solid background in technical help and customer service is required. Knowledge of client-server relationships, networking, and diverse hardware devices is also necessary for satisfactory results.

Essential Functions of the Role

- Fixes, repairs, replaces computing devices (regardless of platform specifications) data migration, storage repair, and backup.
- Examines, configures, and installs software and licenses; researches best practices.
- Provides liaison help with Information Technology and Audio-Visual vendors and contractors, ensuring the help of managed services in assigned areas.
- Works with related systems (projects, task management system, Knowledgebase articles, daily activities, end user e-mail, and correspondence).
- Interfaces with users, training and education, tutorial, and problem solving.
- Works on troubleshooting technical office equipment and peripherals, such as: Telephony, printer configuration, scanners, technical hospital, and research equipment.
- Works on cabling (IDF maintenance, patching, cleanup, and repair).
- Coordinates and communicates with others to complete work.
- Works On-Call to perform extended and afterhours duties as required or scheduled.
- Performs as a member or project manager. Maintains milestones and practices synergy with high performance. Communicates regularly with leadership on project health and progress.
- Performs other duties as assigned/required.

Key Success Factors

- Experience configuring computer hardware strongly preferred.
- Familiarity with audio/video conferencing equipment preferred.
- Previous experience working in an ITSM environment preferred.
- Advanced computer troubleshooting skills, problem solving abilities, ability to help rational thinking and conclusions.
- Effectively provide audience appropriate communication.
- Professional attitude, dress and customer service skills.
- Exceptional synergy and coordination skills.
- Two or more years of experience in an Information Technology position required.
- Technical certification from a nationally recognized testing provider preferred.
- Bachelor's degree from a 4-year accredited university, or state college preferred.
- Must possess a valid TX Driver License.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

- EDUCATION - Associate's or 2 years of work experience above the minimum qualification
- EXPERIENCE - 2 Years of Experience

CERTIFICATION/LICENSE/REGISTRATION

- Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.