About this role
Company Overview
Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
Job Summary
In this role, you’ll play a key part in supporting the Finance team by owning critical Accounts Receivable (AR) processes. You will be responsible for customer invoicing, cash application, collections, account reconciliation, and resolving billing discrepancies. Your work will directly impact cash flow, financial accuracy, and the overall customer experience.
Core Responsibilities
- Prepare and issue accurate customer invoices in a timely manner
- Monitor customer accounts and maintain accurate AR aging
- Proactively follow up on outstanding and overdue balances
- Partner with customers and internal teams to resolve billing disputes, payment discrepancies, and account issues
- Process and apply incoming payments, including ACH, wire, check, and credit card transactions
- Ensure cash receipts are applied accurately and promptly to customer accounts
- Research and resolve unapplied cash, short payments, credits, and other account discrepancies
- Perform customer account reconciliations and maintain accurate account balances
- Maintain complete and accurate customer billing and payment records
- Support collections activities and escalate past-due accounts as appropriate
- Assist with month-end close, including AR reconciliations, aging reports, and other required schedules
- Support audit requests and provide AR documentation as needed
- Identify opportunities to improve AR processes, billing accuracy, collections, and cash application
- Collaborate closely with Sales, Operations, Finance, and other internal teams to resolve customer account issues
Requirements
- 3+ years of experience in Accounts Receivable, billing, collections, or related accounting roles
- Strong understanding of AR processes, cash application, account reconciliation, and collections
- Experience with accounting/ERP systems; NetSuite experience is strongly preferred
- Strong Microsoft Excel skills
- Excellent attention to detail and accuracy
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Confident and professional communication skills, including experience communicating directly with customers regarding outstanding balances
- Strong problem-solving and analytical skills
- Ability to work independently while collaborating effectively across teams
- Experience supporting month-end close and financial reporting is preferred
Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.