Pharmacy Service Representative

Description

Pharmacy Services Representative

Customer Support: Provide the highest level of customer satisfaction by addressing
inquiries, resolving complaints, and managing escalations with professionalism and
empathy.
Order Processing: Accurately process customer orders and ensure timely fulfillment.
Operational Efficiency: Implement and refine processes to streamline customer service
operations.
Quality Assurance: Monitor and evaluate customer service interactions to maintain high
standards of service quality and compliance with industry regulations.
DUR Check
Drug Interaction Checks
Follow up with Patients and Providers
Respond to two way texting

• Assist pharmacists in preparing and dispensing medications accurately and efficiently.
• Label and package medications for mail order distribution.
• Ensure that all prescriptions are filled correctly and meet quality standards.
• Process prescription orders received through the mail order system.
• Verify patient information and prescription details for accuracy.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business
need.
• Monitor and maintain medication inventory levels.
• Order medications and supplies as needed to ensure adequate stock.
• Conduct regular inventory checks and assist with inventory audits.
• Input prescription data into the pharmacy information system.
• Provide excellent customer service to patients and healthcare providers.
• Address patient inquiries and concerns related to medication orders.
• Assist with resolving issues related to delayed or incorrect orders.
• Ensure compliance with all federal, state, and local regulations related to pharmacy practice.
• Maintain accurate and complete records of all prescription orders and transactions.
• Assist with maintaining the confidentiality and security of patient information.
• Participate in quality assurance programs to ensure the accuracy and efficiency of pharmacy services.
• Assist in identifying and implementing process improvements.
• Report any medication errors or discrepancies to the supervising pharmacist.
• Assist pharmacists with administrative tasks as needed.
• Help maintain a clean and organized pharmacy work area.
• Participate in ongoing training and professional development opportunities.
• Perform other job-related duties as assigned.

Skills

Pharmacy, Cpht, Pharmacy technician certification, Customer service, Data entry, pharmacy technician license, pharmacy technician certificate, call center

Top Skills Details

Pharmacy,Cpht,Pharmacy technician certification,Customer service,Data entry

Additional Skills & Qualifications

High School diploma or equivalent.
• 2+ years of experience in retail or mail order pharmacy.
• Active Pharmacy Technician license or certification as required by state law.
• Completion of a pharmacy technician training program preferred.
• Pharmacy Technician Board Certification is a plus.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong knowledge of pharmacy laws, regulations, and best practices.
• Proficiency in pharmacy software systems and technology.

Experience Level

Entry Level

Job Type & Location
This is a Contract to Hire position based out of Indianapolis, IN.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Indianapolis,IN.
Application Deadline
This position is anticipated to close on Sep 25, 2026. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.