Area Supervisor (North Aurora, IL)

AREA SUPERVISOR - LOCATE

STATUS: Full Time, Employee

RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required Reports to: Regional Supervisor Locating Services
Direct Reports: Locate Technicians

JOB SUMMARY:

- Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency

- Locate a designated area or where help is needed to regulate volume and maintain customer quality

- Assist with monthly field and computer audits as directed by the Regional Supervisor

- Monitoring hours through Clock Shark each day

- Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you

- Keep your phone on you and be available 24/7 with assistance

- Supervise locators / handle personnel issues with assistance from management and HR (as needed)

- Timecard Review and approval Sunday evenings via email to the Regional Supervisor

- Coordination of vacation schedules

- Support team members with daily issues/concerns

- Maintain and boost morale with locators in the field

- Locate in areas that need assistance or troubled specific locates

- Determine the working hours of locators so that ticket volume can be managed.

- Assist with shooting difficult locates – schedule and assist with Meet-up.

- Responsible for equipment calibration and documentation of calibration.

- First level – damage/damage reports initial documentation

- Training new locators

- Support safety initiatives per company policy

PERSONAL ATTRIBUTES:

- Self-motivated and able to learn quickly

- Team-oriented and have exemplary character

- Safety focused

- Strong Communication

NORTHERN LIGHTS OFFERS:

- Competitive pay

- Paid Holidays and Vacation Time.

- Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance

- 401(k) Plan – with match!

Northern Lights Locating and Inspection is an Equal Opportunity Employer.

Qualifications

JOB REQUIREMENTS

- Attention to Detail

- Willingness to Travel (75% +)

- Excellent troubleshooting and problem-solving skills.

- Expertise in the locating industry

- Ability to maintain a consistent teamwork mentality.

- Knowledge of Northern Lights policies.

- Good verbal and written communication skills.

- Able to pass a drug screen

- Must have a valid Drivers License and the ability to obtain a DOT physical certification.