Asheville Ford Lincoln Main Shop Parts Counter Pro

Main Shop Parts Counter Pro

Career Growth | Team Environment | Stable Automotive Career

Asheville Ford Lincoln

Join a Team That Keeps the Dealership Running

Krause Auto Group is looking for a motivated, customer-focused, and detail-oriented Parts Counter Associate to join our growing team. If you enjoy working in a fast-paced environment, helping customers and technicians, and building a long-term career in the automotive industry, this is a great opportunity to grow with a successful organization.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, youll be joining a fast-paced organization with long-term career growth opportunities.

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Why Youll Love It Here

- Free health insurance option available

- 401(k) with company match

- HSA company contributions

- Dental & vision insurance available

- Paid vacation, PTO, and holidays

- Career advancement opportunities—we promote from within

- Employee discounts on vehicles, parts & service

- Family-owned and operated culture

- Long-term career stability

- Fast-paced and team-oriented environment

What Youll Do

As a Main Shop Parts Counter Pro, youll play a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs while ensuring accuracy and exceptional service.

Customer & Parts Support

- Assist retail and internal customers with parts inquiries and orders

- Provide accurate parts pricing, availability, and order updates

- Communicate professionally with customers, service advisors, and technicians

- Answer incoming phone calls and respond to parts requests efficiently

- Provide exceptional customer service throughout the entire parts process

Inventory & Order Management

- Read and interpret parts catalogs to identify correct parts and components

- Pull and fill parts orders accurately from inventory

- Maintain organized inventory and assist with weekly bin checks

- Notify management of low inventory or out-of-stock items requiring immediate attention

- Locate and source parts from outside vendors when necessary

- Review body shop estimates to ensure parts and pricing accuracy

Administrative Responsibilities

- Ensure all internal parts requests are properly billed on repair orders

- Process retail payments and credit authorizations

- Maintain accurate documentation and inventory records

- Support additional parts department operations as needed

What You Bring

- Previous automotive parts experience preferred

- Strong communication and customer service skills

- Positive attitude and team-oriented mindset

- Ability to multitask and stay organized in a fast-paced environment

- Attention to detail and accuracy when handling parts and inventory

- Willingness to learn and grow within the automotive industry

- Strong time management and problem-solving abilities

Requirements:

- High school diploma or equivalent preferred

- Valid drivers license with a clean driving record

- Ability to read and interpret safety and maintenance documents

- Basic math and calculation skills including discounts, percentages, and pricing

Why Krause Auto Group?

- Over 30 years of automotive success

- Family-owned and operated organization

- Promote-from-within culture with real advancement opportunities

- Leadership team committed to employee development and success

- Opportunity to grow within a respected multi-brand automotive group

Perfect For Candidates With Backgrounds In:

- Automotive parts departments

- Service advising support

- Inventory or warehouse operations

- Customer service and retail

- Collision center parts operations

- Automotive dealership environments

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.