Associate Systems Administrator (R5997)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

What you'll do:

- Deliver excellent customer service while supporting employees across multiple locations.

- Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.

- Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.

- Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.

- Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.

- Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.

- Support endpoint management and security controls to maintain a secure and compliant computing environment.

- Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.

- Maintain accurate asset records and software licensing information using IT service management and asset management tools.

- Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.

- Create and maintain technical documentation, standard operating procedures, and knowledge base content.

- Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.

- Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Required qualifications:

- 5+ years of experience in systems administration, desktop support, or enterprise IT support roles.

- 3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.

- Experience supporting Windows, macOS, and Linux operating systems in a business environment.

- Working knowledge of Active Directory, Azure AD, and identity and access management concepts.

- Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.

- Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.

- Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.

- Strong troubleshooting, documentation, communication, and customer service skills.

- Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders.

- Ability to handle sensitive situations with discretion, urgency, and strong follow-through.

- Ability to participate in an on-call rotation and support occasional after-hours maintenance activities.

Preferred qualifications:

- 6+ years of enterprise IT experience.

- Experience providing executive or white-glove technical support in a fast-paced corporate environment.

- Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms.

- Basic scripting or automation experience using PowerShell, Bash, or similar tools.

- Familiarity with AV, conferencing, collaboration, and room-support technologies used in executive settings.

- Familiarity with endpoint security tools and enterprise security best practices.

- Experience using AI-powered tools to improve operational efficiency and workflow automation.

Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.