REMOTE Pharmacy Technician

Job Title: Remote MedPharma Pharmacy Technician Job Description This role is a fully remote Pharmacy Technician position supporting MedPharma operations for Medicare and Medicaid patients, with a strong focus on Medicare. You will manage prior authorizations from intake through technical review, ensuring accurate data entry, thorough clinical evaluation, and clear communication with patients and providers. The position offers a supportive culture, flexibility, and benefits, while allowing you to work independently in a compliant home office environment. Responsibilities

- Handle the intake process for MedPharma prior authorizations by accurately setting up prior authorization cases in internal systems.
- Ensure all required information for each prior authorization is collected, documented, and submitted correctly for review.
- Transition prior authorization cases from intake to the review team in a timely and organized manner.
- Perform technical review of prior authorization cases after training, including assessing coverage eligibility for medications.
- Read and interpret criteria, standard operating procedures (SOPs), insurance documents, and medical documents to determine medication coverage.
- Make clinical determinations on whether medications are approved, denied, or covered in any capacity based on established guidelines.
- Apply managed care and pharmacy knowledge to evaluate prior authorization requests and support appropriate patient care.
- Conduct data entry with a high level of accuracy and attention to detail in all pharmacy and insurance systems.
- Provide professional customer service over the phone, handling calls from patients, providers, and other stakeholders.
- Control and guide conversations effectively, redirecting as needed to gather information, clarify issues, and resolve concerns.
- Work independently in a remote environment while adhering to HIPAA and other privacy and security requirements.
- Collaborate with team members virtually, including participating in rotating holiday coverage as scheduled.
- Maintain productivity and quality standards during both intake and review functions.
- Follow all internal policies, procedures, and SOPs related to MedPharma prior authorization processing.
- Participate in training and ongoing development to expand from intake responsibilities into full technical review capabilities.

Essential Skills

- Active pharmacy technician certification (such as CPhT) or equivalent credential.
- Previous experience working as a Pharmacy Technician.
- Experience in managed care or similar healthcare insurance environments.
- Pharmacy experience, including familiarity with medications and pharmacy operations.
- Prior authorization experience, particularly with Medicare and Medicaid patients.
- Strong data entry skills with a focus on accuracy and efficiency.
- Customer service experience over the phone, including handling calls and supporting patients or providers.
- Ability to control conversations, manage call flow, and redirect discussions when necessary.
- Proficient computer skills and comfort working with multiple systems and digital documents.
- Ability to work remotely and independently while meeting performance expectations.
- Ability to read and interpret clinical criteria, SOPs, insurance documents, and medical documents.
- Strong attention to detail and ability to follow structured processes.

Additional Skills & Qualifications

- Experience handling Medicare and Medicaid prior authorizations.
- Experience in claims or managed care pharmacy settings.
- Demonstrated ability to provide high-quality customer service in a healthcare or pharmacy environment.
- Comfort working in a highly regulated environment with strict privacy and security requirements.
- Ability to adapt from an intake-focused role into a technical review role through training.
- Strong organizational skills to manage multiple cases and tasks in a remote setting.
- Ability to maintain focus and productivity in a closed-door, distraction-free workspace.
- Interest in contributing to a high-scoring, positive workplace culture.
- Flexibility to work rotating holiday schedules with other team members.

Work Environment This position is 100% remote and requires working in a closed-door setting with limited distractions to maintain HIPAA compliance. You must have strong, reliable Wi-Fi and the ability to work independently from a secure home office. Training is conducted Monday through Friday from 10:00 a.m. to 6:30 p.m. EST. After training, you will work one of two primary schedules. The Sunday–Thursday option includes preferred hours of 12:00–8:30 p.m. or 12:30–9:00 p.m. EST on Sunday through Thursday, with Sunday specifically scheduled from 8:00 a.m. to 4:30 p.m. EST. The Tuesday–Saturday option includes preferred hours of 12:30–9:00 p.m. EST on Tuesday through Friday, with Saturday scheduled from 8:00 a.m. to 4:30 p.m. EST. Holiday coverage is shared on a rotating basis with other team members. Lunch breaks range from 30 minutes to approximately one hour, depending on scheduling and operational needs. The role is supported by a strong internal culture score and offers flexibility and benefits in a professional, technology-enabled remote pharmacy environment.
Job Type & Location
This is a Contract to Hire position based out of Baltimore, MD.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 2, 2026. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.