About this role
Position Summary
Autonomous Vehicle - Fleet Manager (Detroit, MI)
The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.
Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $105,000-115,000 plus annual performance-based incentive bonus
Shift: Monday-Friday 6:00am-2:30pm , must be flexible with schedule and willing to work weekends occasionally depending on client demand
The benefits of belonging – what’s in it for you?
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) match program
- Paid vacation, holidays, and sick time
- Commitment to your safety through boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $500 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
Essential Duties & Responsibilities
- Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
- Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
- Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
- Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
- Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
- Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
- Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
- Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
- Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
- Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.
Key Competencies and Minimum Education
- Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
- Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
- Strong desire to empower team members and guide them toward positive business outcomes.
- Excellent communication skills with the ability to influence, persuade, and drive action .
- A collaborative management style with a strong customer service orientation.
- Ability to manage performance , set expectations, hold team members accountable, and implement performance improvement plans when necessary.
- Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
- Ability to interpret data, drive KPIs , and identify opportunities for improvement.
- Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model .
If you are a proactive leader with a passion for fleet management, team development, and cutting-edge vehicle technology, we encourage you to apply!
INDTG