Low Voltage Service Tech

About Holm Electric

Holm Electric is a nationally recognized
audiovisual integration firm headquartered in Incline Village, Nevada.
We design, engineer, install, and support advanced AV, lighting,
shading, and automation systems for commercial and residential
clients. Our team delivers multiple projects annually, and we hold
ourselves to the highest standards of quality, craftsmanship, and professionalism.

Role Summary

The AV Service Technician is responsible for
diagnosing, maintaining, troubleshooting, and repairing installed
audiovisual systems across Holm Electric's commercial and residential
client base. This role serves as a direct point of contact with
clients, requiring exceptional customer service skills, professional
communication, and the ability to work independently in the field.

The Service Technician must be capable of
troubleshooting complete AV systems including control, audio, video,
networking, lighting, and shading. This role requires strong
diagnostic methodology, familiarity with major AV platforms (Savant,
Control4, QSC, Lutron etc), and the ability to upload, modify, and
load programming code in the field.

This role requires 2–5+ years of experience in AV installation, service, or a related technical trade with
demonstrated troubleshooting ability.

Core Responsibilities

Diagnostics, Troubleshooting & Repair

• Perform on-site and remote diagnostics on
installed AV systems including audio, video, control, networking,
lighting, and shading

• Troubleshoot system-level issues using
logical, step-by-step diagnostic methodology across cabling, hardware,
configuration, programming, and network layers

• Diagnose and resolve signal path issues,
ground loops, impedance mismatches, network connectivity failures, and
control system faults

• Perform firmware updates, software patches,
and configuration changes on AV equipment in the field

• Upload, download, and perform field edits
to control system programs, network configurations and DSP platforms.

• Configure and tune audio systems: gain
structure, EQ, routing, zone management, and speaker optimization

• Repair or replace faulty equipment,
cabling, and terminations as needed

Preventative Maintenance & System Support

• Perform scheduled preventative maintenance
visits on client AV systems per service plans

• Conduct system health checks including
signal verification, audio tuning, video calibration, and network performance

• Test and certify cabling using appropriate
test equipment (cable testers, multimeter, tone generators)

• Document system conditions, maintenance
performed, and any recommendations for upgrades or repairs

• Support remote monitoring and diagnostics
for managed service clients

Client Relations & Communication

• Serve as the on-site representative of Holm
Electric — maintain the highest level of professionalism, courtesy,
and client care

• Communicate clearly with clients about
system issues, repair timelines, and recommended solutions

• Coordinate with Project Managers,
Engineers, and Programmers on escalated issues or system modifications

• Process service work orders accurately and
in a timely manner

• Provide client training on system operation
when needed

Installation Support

• Support installation teams as needed with
cable infrastructure, device mounting, rack assembly, and system trim-out

• Install, connect, and configure AV
equipment including displays, projectors, speakers, cameras,
microphones, and control devices

• Read and interpret AV drawings, floor
plans, rack elevations, and signal flow diagrams

• Ensure all work meets Holm Electric
installation standards for cable management, rack building, and device mounting

Job Site Operations & Documentation

• Track and report time accurately using
company time-tracking systems

• Maintain company vehicle cleanliness –
daily trash removal, weekly deep clean, organized tool and parts inventory

• Maintain accurate service records and
documentation for all client visits

• Comply with all job site safety
requirements including PPE, OSHA standards, and client-specific safety protocols

• Maintain a clean, organized, and safe work
environment at all client sites

Industry Standards Alignment (CEDIA / AVIXA / InfoComm)

The Service Technician is expected to work in
compliance with industry standards:

• ANSI/AVIXA A102.01:2017 – AV Installation
Standard (cable management, device mounting, system commissioning)

• ANSI/AVIXA F501.01 – Cable Labeling and
Cable Pathways

• ANSI/AVIXA A102.02 – AV System Performance Verification

• ANSI/TIA-568 – Structured Cabling Standards

• ANSI/TIA-606 – Administration Standard for
Telecommunications Infrastructure

• OSHA Construction Safety Standards (fall
protection, PPE, electrical safety)

What Success Looks Like

• Service calls resolved on the first visit
whenever possible

• Clients consistently report positive
service experiences

• Systems restored to full performance
quickly and professionally

• Accurate, complete service documentation
for every visit

• Strong communication with Service Manager
and internal teams on escalations and recurring issues

• Company vehicle maintained to Holm Electric standards

Holm Electric is an Equal Opportunity Employer.

Requirements

Required Qualifications

• 2–5+ years of experience in AV
installation, service, or related technical trade

• Strong troubleshooting and diagnostic
skills across audio, video, control, and networking systems

• Experience with control system platforms
(Savant, Crestron, Control4) including basic code loading and field edits

• Experience with DSP platforms (QSC, Biamp)
including basic configuration and audio tuning

• Working knowledge of audio and video signal
types, routing, and system interconnection

• Ability to read AV drawings, rack
elevations, and signal flow diagrams

• Excellent customer service and professional
communication skills

• Self-motivated with strong time management
and ability to work independently

• High school diploma or equivalent (two-year
electronics degree or equivalent experience preferred)

• Valid driver's license with clean driving record

• Ability to pass background check and drug screening

• Authorized to work full-time in the United States

• Must provide standard hand tools per Holm
Electric tool list

• Ability to safely lift 80 lbs regularly and
work on ladders, lifts, and in confined spaces

Preferred Qualifications

• AVIXA CTS or CTS-I certification

• Manufacturer certifications: Savant, Josh
AI, Lutron, Control4, QSC, Biamp, or similar

• Experience with AV-over-IP systems (Dante,
AES67, NDI)

• Experience with UC platforms (Microsoft
Teams Rooms, Zoom Rooms)

• Networking fundamentals (IP addressing,
VLANs, sub-netting, basic switching)

• Experience with lighting control systems
(Lutron, Ketra) and motorized shading

• Experience with residential automation
platforms (Control4, Savant)

• Experience with Alarm systems (Honeywell,
DSC, ELK)

• Personal interest in acoustics,
electronics, music, sound, lighting, and video systems

### Benefits
•
Competitive compensation commensurate with experience

• Company vehicle provided

• Health insurance – Holm pays 50% of base plan

• Dental and vision insurance – Optional

• 401(k) with company match up to 2.5% after
90 days

• Paid vacation (Earned per hr)

• Paid holidays (6)

• Training and professional development

• Company Golf event,
Baseball outing, Holiday party, Lunch events