About this role
Urgent
requirement of <NBA Designer - Contract - Sydney
Requirements
Responsibilities
· Work within a Customer Lifecycle Management (CLM) squad to understand the business goals and technical requirements for NBA activities to design, develop and execute these through Pega CDH.
· Hands-on use of Pega CDH platform to create actions, treatments, and group-level engagement policies, configure arbitration rules and taxonomy, and implement content and rules into new and existing NBA strategies
· Good to have working knowledge of Strategy Framework for Pega CDH NBAD.
· Work closely with our NBA Analysts and business stakeholders to support the definition of NBA designs and technical requirements for Pega CDH
· Design and conduct A/B and multivariate testing in Pega based on requirements, working with other squad members to optimise decision strategies based on results and performance
· Collaborate with our Data Science & Insights Analysts to complete analysis of available data to support ongoing performance, maintenance and optimisation of actions
· Support testing, QA, and business simulations to continually enhance the performance of our NBA activities.
· Act as an expert within the CLM and the Martech & Decisioning team on Pega CDH to foster a strong understanding and knowledge of its capabilities and best practices around usage.
· Foster a collaborative and high-performing culture, encouraging innovation and continuous improvement.
Expectation:
· Degree in relevant areas such as Business, Marketing, IT, Maths, Information Systems or Finance
· Extensive hands-on experience with Pega CDH (version 8.23, or minimum 8.7x onwards) and Pega 1:1 Operations Manager preferred
· A highly technical, hands-on, motivated, and collaborative individual with exceptional communication skills and proven experience working with diverse teams to deliver business outcomes.
· Strong analytical and problem-solving skills, with an ability to understand business requirements and technical requirements
· Experience and knowledge of testing methodologies to support continuous improvement of Next Best Action/Next best experience strategies.
· Strong SQL skills and good understanding of relational database structure, ideally using Teradata is a plus
· Deep knowledge and experience adhering to key legislation for direct marketing activities including Privacy Act, Spam Act & DNCR Act etc
Duration: 06 Months and
possible extension
Eligibility: Australian/NZ
Citizens/PR Holders only
Email: [email protected] (mailto:[email protected])