Recreation Agent

Company Description

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description

Key Responsibilities and Duties

Guest Activities and Entertainment

- Welcome guests and provide information on recreation programs and facilities.
- Organize and conduct daily recreational activities, games, sports, and entertainment programs.
- Encourage guest participation in activities and events.
- Promote scheduled activities through direct guest interaction and announcements.
- Assist in planning special events, themed activities, and seasonal programs.

Recreation Facility Operations

- Monitor and maintain recreation areas such as swimming pools, fitness centers, sports courts, kids' clubs, and beach facilities.
- Ensure recreational equipment is available, clean, and in good working condition.
- Set up and dismantle equipment required for activities and events.
- Report maintenance issues and damaged equipment to management.

Customer Service

- Provide excellent guest service at all times.
- Respond promptly and professionally to guest inquiries and requests.
- Handle guest concerns or complaints and escalate when necessary.
- Build positive relationships with guests to enhance overall satisfaction.

Safety and Compliance

- Ensure guests follow facility rules and safety guidelines.
- Monitor activities to ensure a safe environment for all participants.
- Provide basic first aid assistance when required and report incidents according to company procedures.
- Adhere to health, safety, and emergency procedures.

Administrative Duties

- Maintain attendance records and activity reports.
- Assist in the preparation of activity schedules and promotional materials.
- Keep inventory of recreational equipment and supplies.
- Support the Recreation Manager with operational and administrative tasks.

Teamwork and Coordination

- Work closely with other hotel departments to coordinate guest activities.
- Assist colleagues during special events and peak operational periods.
- Participate in departmental meetings and training sessions.

Qualifications

Education

- Secondary School Certificate or equivalent.
- Certificate or Diploma in Recreation, Sports Management, Hospitality, Tourism, Physical Education, or a related field is an advantage.

Experience

- Previous experience in recreation, entertainment, hospitality, tourism, sports, or customer service is preferred.
- Experience in a hotel, resort, club, or leisure facility is an advantage.

Skills and Competencies

- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Energetic, outgoing, and enthusiastic personality.
- Ability to lead group activities and engage guests of different ages and cultures.
- Good organizational and time-management skills.
- Ability to work independently and as part of a team.
- Basic knowledge of safety and first aid procedures.

Additional Requirements

- First Aid and CPR certification is an advantage.
- Ability to swim may be required depending on the facility.
- Flexible to work shifts, weekends, public holidays, and evenings.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.