About this role
ROLE DESCRIPTION
Position: Valet Attendant
WE NEED BIG STARS LIKE YOU!!!
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels are created for todays passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...
Status: Non-Exempt
Reports to: Front Office Manager
JOB SUMMARY
The Valet Attendant is responsible for providing exceptional customer service by greeting guests, parking/retrieving guest vehicles in a safe and efficient manner and providing luggage assistance. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.
ESSENTIAL DUTIES & FUNCTIONS
- Operational Responsibilities
- Greeting guests at the door of vehicles and welcoming the guest to property
- Park and retrieve guest vehicles promptly and safely
- Maintain the cleanliness and organization of the valet area
- Assist with luggage and provide directions or information as needed
- Guest Services
- Greet guests warmly and provide excellent customer service. Following 18 core standards and Valencias 5 star ingredients
- Respond to guest inquiries and resolve any issues or complaints
- Ensure guest satisfaction by accommodating special requests
- Team Support and Training
- Assist in training new valet attendants as needed.
- Support team performance by collaborating with colleagues.
- Communication and Reporting
- Communicate effectively with the Front Office Manager and other departments.
- Report any incidents, accidents or safety concerns immediately
- Safety & Compliance
- Follow all hotel policies and procedures.
- Adhere to safety standards and maintain a safe working environment.
- No personal devices in use while clocked in for shift
- Checking out company devices for use during shift
Qualifications
ESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Previous experience in a valet role preferred
- Certification of TABC & Valid drivers License with a clean driving record required
Physical Requirements
- Standing/Walking: Frequent, including standing for long periods of time
- Lifting/Carrying: Up to 50 lbs., such as supplies and luggage
- Other Physical Requirements: handling, grasping, and crouching as needed
Working Environment
- Exterior: Outdoor valet parking area, exposure to weather conditions
BASICS
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure hotel equipment is in proper working condition
- Attend require meetings
- Follow company policies and procedures
- Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
- High school diploma or equivalent required
- Previous experience in a valet role or customer service role is preferred.