About this role
DevRev
At DevRev, we’re building the future of work with Computer – your AI teammate.
Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.
How?
Easy: it’s the only platform capable of…
Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.
Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.
Extensions for your teams and customers
Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.
This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.
We call this Team Intelligence. It’s why DevRev exists.
Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.
The Applied AI Engineering team at DevRev is responsible for architecting and building solutions that deliver the optimal experience for our customers. As they progress through their DevRev journey, customers may require complex integrations with enterprise systems, workflow automation, AI agents, or custom enhancements to the platform. Our engineers work closely with customers to analyze requirements, design scalable solutions, and implement them with precision.
You will apply your creativity, deep technical expertise, and AI/ML skills to engineer new features, integrations, and automations that enhance the customer experience. Our mission is to understand users 360°, anticipate their needs, and deliver seamless, robust, and reliable solutions, all while fostering a supportive engineering environment with mentorship tailored to each team member’s experience level.
Objectives of this role will include:
- Design, develop and implement integrations, automations, AI agents and customizations to integrate DevRev with customers’ tech stack and workflows, and ensure successful customer engagements.
- Utilize AI in novel ways to solve customer problems, including Generative AI techniques like prompt engineering for foundation large language models (LLMs) to enable great AI agent experience.
- Work on semantic search engine fine-tuning for better search accuracy.
- Conduct data analysis, writing SQL queries, and building dashboards to share insights and drive decision-making.
- Be proactive in communicating and keeping constant feedback loops to all key stakeholders including Customers, Engineering, Product, Customer Success & Support, Revenue, Marketing etc.
- Learn new tools and guide customers through critical workflows, e.g. integration with code repositories.
Ideal Candidate Qualifications:
- Software engineering degree or equivalent educational or professional experience.
- Hands-on coding experience using TypeScript/JavaScript, Python, APIs, Webhooks, and SQL.
Familiarity with Generative AI technologies including models like GPT-4, prompt engineering and fine-tuning.
- Knowledge of vector databases and data embeddings.
- Outstanding communication (written and verbal in English).
- Result-oriented work style, ability to get things done and a learning mindset.
- An endless passion for challenging work that requires high energy, full engagement and a self-founded need for high performance.
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
That is DevRev!