About this role
Overall Compensation & Benefits:
- Medical, Dental, & Vision insurance packages - FT employees
- 401k plan – Employer matching
- Paid time off accruals
- 20% Employee discount
- Free Box Items for employees
- Performance reviews (60-day, 6-month, Annual)
- Quarterly Bonus*
- Happy Hour Bonus*
- Birthday Bonus*
*For more information, please contact us, and we will be happy to answer any questions about this benefit.
General Purpose: To provide customer service in a friendly and professional manner that consistently follows the Customer Service Standards, to maintain a high level of customer satisfaction by properly handling all inquiries, orders, special orders and returns, and to assist in creating an abundant, well-stocked grocery department that is clean, organized and appealing.
Essential Duties:
- Proactively assist customers within the guidelines outlined in our Customer Service Standards
- Assist customers with special requests or needs, including customer returns and special orders.
- Maintain Grocery Department through proper pricing, stocking, facing, rotation, cleaning, storage, organization and creative merchandising.
- Reduce loss by properly recording all merchandise returns, damaged products, spoilage, and breakage.
- Gain knowledge of products, promotions, and issues relevant to the Natural Foods Industry, and utilize this knowledge to assist our customers, without violating FDA guidelines restricting prescribing and/or diagnosing.
Other Responsibilities:
- Promptly respond to ” bagging assistance pages.”
- Maintain accurate and appropriate signage and request shelf tags when needed.
- Use box cutter, baler and all other equipment properly.
- Know store layout/product location to refer the customer to the appropriate aisle when asked.
- Attend scheduled Grocery Department meetings and all store meetings.
- Assist other staff members in achieving the goals of the Department and the store.
- Assist with inventory as needed.
- Adhere to all store policies as outlined by the Grocery Manager, Staff Member Handbook and Injury and Illness Prevention Plan.
Work Environment:
- Ability to work under a variety of conditions, including cold temperatures for extended periods of time.
Qualifications
Qualifications:
- Friendly, outgoing personality.
- Previous grocery experience and knowledge of natural foods products preferred.
- Strong communication skills.
- Ability to read product labels and UPC codes.
- Ability to work with others to achieve a common goal.
- Ability to organize, prioritize and accomplish tasks with little or no supervision.
Physical Demands:
• Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.
• Ability to push/pull a loaded grocery stock cart throughout any assigned shift unassisted.
• Ability to stand and walk for extended periods of time.
• Ability to climb and balance on a step stool/ladder.
• Ability to stoop, kneel and crouch.
• Ability to sustain repetitive arm and hand motion.
• Ability to reach above shoulders and horizontally to stock and retrieve inventory.