About this role
Description
eToro is the platform where you can trade, invest, save, and spend. Founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way, we've built a regulated, Nasdaq-listed platform used by millions of people in 75 countries.
We believe there is power in shared knowledge. By combining the collective intelligence of our community with AI-powered tools, we've created a collaborative investment community designed to help you grow your knowledge and wealth.
On eToro, you can hold a range of traditional and innovative assets and choose how you invest: trade directly, invest in a portfolio, copy other investors, or invest with an AI agent. Visit our Media Centre for the latest news.
You can find out more about eToro here .
We are looking for IT Service Specialist for a student position/ part - time to join our wonderful team!
What You’ll Be Doing
- Provide direct, hands-on IT support for hardware assembly, peripheral setup, cabling, imaging, OS, and email/connectivity issues across local and remote teams.
- Manage user identities, permissions, and licensing in Microsoft 365, Active Directory, and Azure AD.
- Perform hardware setup and physical maintenance, including workstation assembly, cabling, peripheral installation, and direct technical troubleshooting.
- Handleticketing, SLA tracking, vendor operations, and IT documentation.
- Understanding and experience with AI tools
- Assist with initial Tier 1 response, including basic technical support, password resets, and handling routine user inquiries.
This is a part-time position 2-3 times a week with flexible hours suited for university schedules.
Requirements
- Student in Computer Science, Information Systems, or related degree (1-2 years remaining).
- Hands-on experience with hardware assembly, component replacement, and workstation setup.
- Solid grasp of networking protocols, Microsoft 365, and basic cloud/security concepts.
- Strong problem-solving, communication, and customer-oriented service skills.
- Experience or understanding in providing Tier 1 support, ticketing systems, and basic technical support.