B2O Service Delivery Coordinator (Exams) EU/UK

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Join the British Council and play a key role in delivering high-quality exam services for institutional clients across university, professional, and assessment programmes. As a B2O Service Delivery Coordinator (Exams) , you will ensure the seamless planning and execution of exam delivery activities, coordinating registrations, scheduling, compliance checks, financial processes, and operational workflows to the highest standards.

Working closely with internal stakeholders and shared service teams, you will oversee critical delivery processes, monitor service quality, manage risks, and ensure full compliance with exam security, safeguarding, and awarding body requirements. You will act as the operational backbone of the service, ensuring exams are delivered accurately, efficiently, and in line with contractual commitments.

We are looking for a highly organised and detail-oriented professional with experience in coordinating operational processes within a regulated environment such as exams, education, logistics, events, or professional services. You will bring strong stakeholder management skills, excellent process control, a commitment to quality and compliance, and the ability to manage multiple priorities in a fast-paced environment. Experience with workforce scheduling, invoicing, payment tracking, and working with shared service teams will be advantageous.

If you are passionate about operational excellence, continuous improvement, and delivering trusted services that make an impact, we would love to hear from you.

Essential requirements: Degree or equivalent experience, strong organisational and process management skills, experience coordinating regulated service delivery, stakeholder coordination, compliance management, and proficiency in written and spoken English.

Desirable: Experience in exams or education operations, shared services environments, financial workflow administration, SAP knowledge, and Lean Six Sigma certification.

Further Information

- Role: B2O Service Delivery Coordinator (Exams) EU/UK(50397)
- Location: Bucharest, Romania
- Pay Band:  4 H
- Contract type: Indefinite Contract
- Monthly Gross Salary : 6500 RON
- Closing date: 27th September 2026  (23:59 Gulf Standard Time)
- Other:  The role is open to candidates who have legal right to work and are located/based in Romania

*Please note that all applications should be submitted only in English.

*It is advisable to apply in advance to avoid any technical issues at the last moment.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]