Claims Data Entry Supervisor - Onsite - West Sacramento, CA

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking an experienced Claims Data Entry Supervisor to support claims intake and data entry operations for California’s Medi-Cal program at our West Sacramento office.

In this role, you will supervise a team responsible for entering, reviewing, and validating healthcare claims information within Medi-Cal systems, helping ensure work is completed accurately, timely, and in accordance with established policies, program requirements, and service-level expectations.

You will manage daily workflow, monitor productivity and quality, coach and develop employees, address operational issues, and help ensure the team consistently meets production, accuracy, and turnaround-time expectations.

Your role in our mission

- Supervise the daily operations of the Claims Data Entry team, including workflow, staffing priorities, production, quality, and turnaround times.

- Assign, monitor, and prioritize workloads to help ensure production goals, deadlines, and service-level requirements are consistently met.

- Oversee the entry, review, and validation of healthcare claims information and help ensure accuracy, completeness, and compliance with established procedures and Medi-Cal requirements.

- Monitor productivity, quality, inventory, turnaround times, and other operational performance metrics and address performance issues when needed.

- Coach, train, and develop employees while providing ongoing feedback regarding productivity, quality, accuracy, attendance, and performance expectations.

- Prepare operational reports, communicate performance results to management, and help identify opportunities to improve workflow, accuracy, efficiency, and overall team performance.

- Ensure adherence to HIPAA, confidentiality requirements, organizational policies, standard operating procedures, and applicable program requirements.

What we're looking for

- Two or more years of supervisory or people leadership experience in data entry, claims processing, administrative operations, healthcare operations, or a related high-volume production environment.

- Experience managing day-to-day employee performance, including workflow, workload assignments, coaching, training, productivity, and quality.

- Experience working in data entry, healthcare claims, claims intake, document processing, administrative operations, or another high-volume transactional environment.

- Knowledge of Medi-Cal, Medicaid, healthcare claims, medical insurance, or related healthcare operations is preferred.

- Strong organizational, planning, analytical, and problem-solving skills with the ability to manage multiple priorities in a fast-paced, metrics-driven environment.

- Proficiency with data entry or business processing systems and Microsoft Office applications, including Excel, Word, and Outlook.

What you should expect in this role

- This is a 100% onsite position at our West Sacramento, CA office. Remote or hybrid work is not available for this role.

- Standard work schedule is Monday through Friday, 7:00 AM to 4:00 PM .

- You will supervise employees supporting high-volume claims data entry operations for California’s Medi-Cal program.

- You will be responsible for monitoring productivity, quality, accuracy, inventory, turnaround times, and employee performance.

- This position requires hands-on leadership in a fast-paced, metrics-driven production environment.

This posting is being used to build a pipeline of qualified candidates for current and future opportunities.

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The pay range for this position is $54,200 - $77,400 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.