About this role
Overview
Amazing Lash Studio - Hartsdale, NY
About the Opportunity
We are seeking an entrepreneurial, hands-on Managing Partner to take a leadership role in the day-to-day operations, performance, and growth of our established beauty studio in Hartsdale, NY.
This is not a traditional Studio Manager position.
We are looking for a business-minded leader who can take ownership of the operation, identify opportunities, implement meaningful improvements, lead a team, grow revenue, and ultimately help take the studio to its next level. We need a leader to own the day-to-day operations, performance, and growth of our New York location. From day one, you will think and act like a business owner: spotting opportunities, scaling systems, energizing the team, and driving revenue.
Here's how it works: the position will begin as an interim Managing Partner opportunity with an initial 120-day evaluation period.
During the first 120 days, the successful candidate will be expected to demonstrate meaningful improvements in studio operations, team performance, client acquisition and retention, revenue generation, and overall business performance.
If significant improvement is demonstrated during the initial 120 days and both parties agree to continue the partnership, the role will transition to a permanent Managing Partner position with a 25% equity interest in the business.
This is an opportunity for an experienced operator who wants to move beyond simply managing a location and ultimately have a meaningful ownership stake in the business.
Apply today to see if the Amazing Lash Studio® brand is a great fit for you. We would love to meet you and discuss the possibility of a long and rewarding career!
Responsibilities
Key Responsibilities
Business Operations
- Take ownership of the studio's day-to-day operations and overall performance
- Develop efficient staff schedules that maximize coverage, productivity, and revenue
- Ensure the studio operates smoothly, set-up staff meetings, and consistently delivers an exceptional client experience
- Step into front-desk/reception responsibilities when staffing requires it
- Develop, implement, and improve operational systems and procedures
- Create weekly reports to send to ownership
- Monitor appointments, cancellations, memberships, leads, retention, rebooking, retail sales, and other key performance indicators
- Identify operational inefficiencies and independently implement solutions
- Establish clear processes that allow the studio to operate effectively with minimal owner involvement
- Make day-to-day business decisions with sound judgment and accountability
Business Growth & Revenue
- Develop and execute strategies to increase studio revenue and profitability
- Identify opportunities to increase memberships, client retention, rebooking, retail sales, and average client spend
- Track leads and improve lead-to-client conversion
- Analyze business performance and translate data into actionable strategies
- Establish measurable goals and monitor progress
- Identify new revenue opportunities and test innovative approaches to growing the business
- Continuously evaluate what is working, what is not, and what can be improved
Marketing & Community
- Own local marketing and client acquisition
- Get creative with grassroots and social marketing that puts the studio on the map
- Build relationships with local businesses, influencers, and community partners
- Develop collabs, referral programs, events, and cross-promotions
- Stay plugged into beauty, wellness, and social trends
- Find fresh ways to keep the studio top-of-mind in the community
Team Leadership
- Lead, coach, motivate, and develop the studio team
- Establish clear expectations and accountability
- Monitor team performance and address issues proactively
- Coach employees toward improved performance and client service
- Foster a positive, professional, collaborative, and results-oriented culture
- Lead by example and be willing to work alongside the team when necessary
- Help create an environment where employees take pride in the success of the business
Qualifications
Qualifications
Required Qualifications
- 3+ years of progressive management, leadership, or operations experience
- Experience in a high-level management, operations, or comparable leadership position
- Experience managing teams and holding employees accountable to performance standards
- Experience in a beauty, wellness, salon, spa, fitness, hospitality, retail, or other customer-focused service environment
- Experience working within a membership-based, recurring-revenue, or client-retention-driven business
- Demonstrated understanding of sales, customer acquisition, lead conversion, client retention, and revenue growth
- Demonstrated experience using business metrics to drive decisions , including revenue, labor, lead conversion, membership growth, retention, rebooking, and profitability
- Strong technology and systems proficiency, with the ability to quickly learn scheduling, CRM, membership, POS, reporting, payroll, and other business management platforms
- Strong business judgment and the confidence to make decisions independently
- Ability to work in a hands-on studio environment and step into operational responsibilities when necessary
- Possess strong interpersonal skills to communicate with confidence
- Must be an excellent organizer and problem solver with strong project management skills
- Must be able to work flexible days and hours; including evenings and weekends
- Competent trainer and motivator
- MindBody Software experience a plus
Preferred Qualifications
- Experience managing a salon, spa, beauty studio, wellness business, fitness studio, or similar membership-based operation
- Multi-unit management or regional management experience
- Franchise or multi-location business experience
- Experience with P&L management, budgeting, forecasting, labor management, or financial performance
- Experience with CRM and lead-management systems
- Marketing, social media, local business development, or community partnership experience
- Proven experience increasing membership enrollment, client retention, rebooking, average client spend, or location revenue
- Experience developing referral programs, local partnerships, events, or cross-promotional campaigns
- Strong understanding of current beauty, wellness, social media, and consumer trends
Who We're Looking For
Someone who thinks like an owner, because soon, you will be.
You're self-directed, entrepreneurial, comfortable with technology, and confident making decisions without waiting to be told. You move easily between big-picture strategy and hands-on execution: analyzing a revenue report one minute, coaching an employee or solving a scheduling snag the next.
## Benefits
Compensation & Benefits Interim Period (first 120 days) - Salary up to $100,000/year, based on experience - 40 hours PTO - 1 week vacation - Health insurance eligibility after 90 days Permanent Managing Partner (if it's a mutual fit) - Continued salary - 25% equity ownership in the business - A real stake in the value and profits you help create (Specific equity and partnership terms will be detailed in a formal agreement.)
## Legal Disclaimer
©2024 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.