About this role
Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on Monday 9th November 2026.
Location: West Perth offices & work from home 50% of the time
Working hours: 37.5 hours per week
Shifts: Seven day roster – between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun
Flexibility: Option to move to a compressed 9-day fortnight after probation ( 6months ). A compressed 9-day fortnight allows you to work your 75hours per fortnight over 9 days instead of 10!
Training: You’ll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern
Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development.
The role:
- Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
- Determining policy coverage and setting clear expectations for members
- Provide empathy to members in difficult and vulnerable situations
- Receive inbound claims calls while using multiple computer systems simultaneously
- Process data and complete various admin tasks
- Contribute to business improvements via our continuous improvement and innovation channels
About you:
- Previous experience in a customer service role and a genuine passion for helping people
- Excellent communication skills
- Strong attention to detail
- Ability to display empathy and resilience during difficult conversations
- Strong computer literacy and ability to use many applications at once whilst having conversations
- Embrace and participate positively in change
- Commitment to putting members at the centre of everything you do
- Must be able to work across a seven-day roster. Monday to Friday 7:00am – 8:30pm and Saturday and Sunday 8:30am – 5:00pm
What we can offer you:
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
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