Operations Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

Operations Manager | Healthcare

The Opportunity:

We're looking for an Operations Manager to lead our healthcare team in Eastern Creek, to ensure the day to day warehousing & distribution activities are performed safely, accurately and in accordance with customer regulations and industry requirements. This is a hands-on leadership role where you'll have direct influence over operational performance, customer relationships, people leadership, and financial outcomes.

Reporting to the DC Manager, you'll be responsible for driving service performance, developing your team, managing customer relationships, and ensuring the operation consistently delivers on its safety, financial, and service commitments. You'll also play a key role in identifying opportunities for continuous improvement, innovation, and operational growth.

As an Operations Manager, you will –

- Manage Day to Day operations, and associated duties, using experience and organisation to ensure there are adequate resources to meet agreed objectives.
- Manage and develop operational teams, creating a culture of accountability, engagement and continuous improvement.
- Build and maintain strong relationships with customers and key stakeholders.
- Drive KPI achievement, including maintaining industry-leading service levels and on-time delivery performance.
- Ensure compliance with Chain of Responsibility, HSE requirements and all relevant legislation.
- Maintain strict adherence to TGA, ISO Standards, and Poisons Licence requirements.
- Lead continuous improvement initiatives that enhance productivity, profitability and customer outcomes.
- Coach, mentor and develop future leaders within the business.

What You'll Need to Succeed:

You are a proven logistics leader with experience managing operational teams. You are equally comfortable positively and proactively leading people, solving operational challenges and engaging with senior stakeholders.

- Strong experience leading logistics or supply chain operations, with healthcare knowledge/experience being a bonus
- Knowledge of ISO standards - preferrable
- Thorough understanding of warehousing and management systems & ERP (SAP) experience
- As the most senior operational person on site, the ability to dissect and solve operational issues as they arise.
- Experience driving KPI performance and service delivery outcomes.
- Proven leadership capability with experience managing and developing large teams.
- Excellent stakeholder management and customer relationship skills.
- The ability to identify opportunities, improve processes and deliver operational efficiencies.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.