Quality Specialist

We are seeking a dynamic and motivated Sales Quality Specialist to join our team. The Sales Quality Associate will play a crucial role in ensuring the quality and effectiveness of our sales interactions. This individual will be responsible for evaluating sales interactions, providing constructive feedback to leadership, monitoring compliance with company policies, and identifying opportunities for improvement. The Sales Quality Associate will work closely with sales teams and leadership to drive sales performance and uphold company standards.
Who we are.

At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next.

As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.

The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day.

What you’ll do:

- Evaluate sales interactions to ensure adherence to our sales consultation process and company policies.

- Provide detailed feedback to sales leadership on interactions, focusing on areas for improvement and best practices.

- Identify and communicate compliance issues related to important company policies.

- Identify and communicate opportunities for leaders to enhance the performance of their teams.

- Monitor agent and team behavior trends, identifying areas for improvement and opportunities for growth.

- Identify, document, and raise agent behavior escalations to leadership.

- Stay current with all sales processes, systems, products, policies and general knowledge by attending all provided training, reviewing all agent resources and materials.

- Act with the highest integrity on behalf of the company to ensure all processes are adhered to

Required Experience and Skills:

- A clear understanding of what vital behaviors drive sales performance.

- Excellent verbal and written communication skills demonstrating a high level of diplomacy.

- High degree of organization, detail-oriented and time management skills.

- Demonstrated ability to articulate and deliver feedback effectively.

- Ability to learn quickly and adapt rapidly to change.

Internal Requirements:

- Meet the minimum qualifications for the role.

- Employees in hourly roles must be in their current position for at least six months.

- Requires manager approval to apply.

- Currently not on a Disciplinary Action Warning.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.