About this role
52086 - Markham - Temporary 12 months
Hiring salary range: $2,136.59 - $3,301.53 / bi-weekly
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!
Overview
Working within the Non-Energy Billing (NEB) team under Customer Service & Billing Operations, the successful candidate will support a customer-focused finance operation responsible for billing, revenue management, customer account administration, reporting, and operational support activities. The successful candidate will work collaboratively across Hydro One teams while gaining practical experience in analytics, reporting, automation, and operational improvement.
The ideal candidate enjoys working with data, technology, and business operations to solve problems and improve outcomes. They are naturally curious, detail-oriented, and interested in finding ways to streamline processes, automate repetitive tasks, improve reporting capabilities, and enhance both customer and employee experiences while supporting the team's billing and revenue management objectives.
As a Customer Operations Innovation Analyst Co-op, you will have the opportunity to gain valuable work experience that will complement your academic studies. You will work collaboratively with the NEB team in the following areas:
- Business analytics and data-driven decision making
- Reporting, dashboard development, and data visualization
- Process improvement and innovation initiatives
- Workflow automation and digital transformation projects
- Customer and operational insights analysis
- Business process mapping and solution design
- Cross-functional project collaboration and stakeholder engagement
- Research, problem solving, and continuous improvement
- Professional development through enterprise-wide exposure across Hydro One
Responsibilities :
- Assist with the analysis of customer billing, revenue, and operational data to identify trends, opportunities, and areas for improvement.
- Support the development of dashboards, reports, and data visualizations using tools such as Excel, Power BI, and SharePoint.
- Participate in process improvement initiatives by documenting current processes, identifying pain points, and recommending efficiencies.
- Assist in evaluating manual and repetitive activities and support the design and testing of automation solutions using tools such as Power Automate and Power Apps.
- Contribute to special projects focused on improving customer experience, operational effectiveness, and business performance.
- Conduct research and analysis to support business cases, improvement initiatives, and management reporting.
- Collaborate with team members to gather business requirements and translate operational needs into reporting and analytical solutions.
- Support data quality reviews and assist in validating reports, metrics, and business information used for decision-making.
- Create process maps, training materials, and documentation to support knowledge sharing and continuous improvement initiatives.
- Present findings, recommendations, and project updates to team members and leadership throughout the work term.
- Collaborate with teams across the organization, and contribute to projects
Professional Development :
- Build a broad understanding of Hydro One's business by participating in enterprise-wide initiatives, collaborating with teams across the organization, and contributing to projects that deliver meaningful customer and operational improvements.
- Gain firsthand experience within a customer service and finance environment supporting utility operations.
- Develop analytical, reporting, problem-solving, and project management skills.
- Learn how customer billing, revenue management, and operational support functions contribute to business performance and customer satisfaction.
- Work closely with stakeholders across the organization.
- Gain exposure to enterprise applications, including SAP, SharePoint, Microsoft Lists, Power BI, and Power Platform tools.
- Build practical experience in process improvement, business analysis, reporting automation, and data-driven decision making.
- Develop an understanding of Ontario's electricity industry and utility non-energy billing operations.
Job Requirements :
- Discipline: Business Analytics, Business Administration, Data Analytics, Finance, Information Systems, Commerce, Engineering, Mathematics, Computer Science, or a related field.
- Academic Level: Second Year or higher completed.
- Strong analytical and problem-solving skills.
- Advanced proficiency in Microsoft Excel, including data analysis, formulas, pivot tables, and reporting.
- Experience with Power BI, Power Automate, Power Apps, SQL, Python, VBA, or similar technologies is considered a strong asset.
- Demonstrated interest in analytics, automation, reporting, and operational improvement.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and work independently.
- Self-motivated with a strong willingness to learn and contribute.
- Ability to work effectively within cross-functional teams.
Hydro One requires that all students applying for student opportunities be enrolled in post-secondary level studies and be returning to full-time studies upon the completion of their work term. Exceptions will be made in cases where students require a work term in order to graduate.
If you are an international student, please ensure you have obtained a proper work permit and a Social Insurance Number (SIN). Speak with your school’s career centre if you have any questions about acquiring this documentation.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.
"Employer of the year 2026"
Deadline: October 12, 2026
In the event you are experiencing difficulties applying to this job please consult our help page here .
We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.
Accommodations
Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Compensation
The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.
This posting is for an existing vacancy.
AI
Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.
Consent and Privacy Notice
Hydro One uses Knockri Inc. to administer behavioural assessments as part of its recruitment process.
Hydro One and Knockri will collect and use your name, email address, job identifier, recorded audio or video responses, transcripts, and assessment results. If you contact candidate support, information you provide during that interaction may also be collected.
This information will be used to:
- Administer and support your assessment;
- Record, transcribe, and analyze your responses using artificial intelligence;
- Generate assessment scores and insights;
- Transfer assessment results to Hydro One’s recruitment system; and operate, secure, and maintain the assessment platform.
- AI-generated scores and insights will support Hydro One’s recruitment process but will not independently determine the outcome. Authorized Hydro One personnel will evaluate candidates and make final hiring decisions.
- Your information may be accessed by authorized Hydro One and Knockri personnel and approved service providers where necessary to provide recruitment, assessment, technical, integration, or candidate-support services. It will not be used to train or improve general AI models.
- Assessment information is primarily stored in Canada. Your name, email address, job identifier, and assessment results may be temporarily processed in the European Union to transfer information between Knockri and Hydro One’s recruitment system. Information processed outside Canada may be subject to the laws of that jurisdiction.
- Hydro One will retain assessment results according to its records retention schedule. Knockri will retain recordings and transcripts for the term of its agreement with Hydro One, unless Hydro One requests earlier deletion.
By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in this notice.”