Senior Lawyer, Customer Management Legal

Create your best future and join Westpac as a Senior Lawyer, Customer Management Legal.

What’s the role?

You’ll join Westpac’s Customer Management Legal team, helping the Group manage and resolve a broad range of litigated and non-litigated disputes.

Working closely with business stakeholders, external legal providers and colleagues across Westpac, you’ll provide practical legal advice, negotiate appropriate resolutions and help navigate complex legal and commercial issues. You’ll work across different jurisdictions, courts and tribunals while supporting the effective management of outsourced litigation.

You’ll also identify emerging legal risks, provide clear advice and escalate significant issues when needed. This is an opportunity to work autonomously while contributing to a collaborative legal team that values sound judgement, commercial thinking and high professional standards.

This is a full-time permanent role that can be based in either Sydney or Melbourne. Standard Westpac working hours apply, with some flexibility needed during busy litigation, dispute and regulatory periods.

What do I need?

You’ll bring strong legal judgement, a practical approach and the confidence to work through complex disputes with a range of stakeholders.

- Admission as an Australian lawyer, supported by strong litigation and dispute resolution experience.

- The ability to provide clear, practical and commercially focused legal advice.

- An understanding of banking and finance disputes, with exposure to financial services highly regarded.

- Strong stakeholder management, negotiation, communication and problem-solving skills.

- Sound risk awareness and the ability to work autonomously, exercise judgement and escalate issues appropriately.

- Experience with bankruptcy and insolvency, AFCA matters, responsible lending, mortgages or consumer lending would be beneficial but isn’t essential.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

- Tailored learning and development opportunities to help your grow your career within the bank.

- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.