About this role
We are looking for a highly skilled Salesforce Developer / Tech Specialist with 2 + years of core experience to design, develop, and deliver high-performance solutions across our CRM and digital experience platforms. In this role, you will play a crucial part in implementing end-to-end customer workflows using Salesforce Service Cloud and crafting highly responsive, custom digital touchpoints on Experience Cloud (Community Portals) . You will be responsible for building intricate UI customizations using Core LWC and orchestrating seamless data flows via advanced API integrations . Additionally, you will help configure autonomous AI workflows using Salesforce Agentforce and actively drive automated software delivery via Salesforce DevOps Center and Azure CI/CD release pipelines.
Key Responsibilities
- Service & Portal Implementation: Implement and scale features within Salesforce Service Cloud (case management, productivity tools, Omni-channel) and build custom-tailored customer or partner-facing portals on Experience Cloud .
- Custom UI Design & Engineering: Build highly responsive, modern, and pixel-perfect custom interfaces using Core Lightning Web Components (LWC) , JavaScript, and Salesforce Lightning Design System (SLDS) to enhance user experience.
- API & Backend Integration: Develop, optimize, and maintain custom inbound and outbound REST/SOAP API integrations to securely connect Salesforce with external applications and middleware systems.
- DevOps Lifecycle Execution: Execute routine release management tasks, sandbox syncs, and conflict resolutions utilizing Salesforce DevOps Center embedded within Azure CI/CD pipelines .
- Programmatic Excellence: Write clean, modular, and bulkified Apex code (Triggers, Classes, Asynchronous jobs) while strictly respecting Salesforce Governor Limits and system performance baselines.
- Agentforce Configuration: Configure, test, and tune autonomous AI agents using Salesforce Agentforce , setting up prompt templates, topics, and actions to streamline automated business interactions.
Required Technical Skills
- Minimum 2 + years of hands-on Salesforce development experience.
- Strong proficiency in Apex (Object-Oriented design, bulk processing, exception handling) and custom Core LWC development.
- Practical design and implementation experience with Salesforce Service Cloud and Experience Cloud (Community Portals) .
- Solid experience designing tailored, responsive user interfaces ( UI Customization ) using SLDS and modern CSS/JS frameworks.
- Proven track record of developing custom web services and handling REST/SOAP API integrations .
- Direct experience deploying metadata and applications via Salesforce DevOps Center and Azure CI/CD platforms (or equivalent Git-based build pipelines).
- Practical exposure or functional training on Salesforce Agentforce architectures.
- Certifications (Required/Preferred):
- Salesforce Certified Platform Developer I (PD1) is required; Platform Developer II (PD2) is a strong advantage.
- Salesforce Certified Service Cloud Consultant or Experience Cloud Consultant.
- Salesforce Certified Agentforce Consultant / Developer credentials are a major plus .