About this role
SUMMARY:
The Senior Content Writer will take ownership of product content production and quality operations for ZALORA Indonesia and other platforms supported by ZALORA e-Production Services.
The role will create and review product descriptions, work with Indonesian source information using AI-assisted translation tools, and coordinate with the ZALORA Indonesia team to clarify market-specific requirements. As a senior team member, the writer is expected to work independently, take initiative, and manage assigned responsibilities with minimal supervision.
RESPONSIBILITIES:
Product Content Creation
- Create clear, accurate, concise, and consistent product descriptions.
- Research, organize, and verify product facts before writing.
- Proofread and review own work for accuracy, grammar, formatting, and completeness.
- Meet the productivity and quality targets set by the Content Supervisor.
Translation and Market Adaptation
- Use AI-assisted translation tools to convert English source information into Indonesian content when required.
- Review and edit AI-generated translations for accuracy, clarity, tone, and context.
- Adapt content according to Indonesia-specific brand, market, and platform requirements.
- Coordinate with the ZALORA Indonesia team to clarify product details and content requirements.
Content Quality and Catalog Support
- Perform quality checks on product images, descriptions, categories, size charts, and other catalog information.
- Identify and escalate missing, inconsistent, or unclear product information.
- Upload size charts and perform basic troubleshooting when required.
- Handle complex or high-priority content tasks with minimal supervision.
Team Support and Coordination
- Support assignment delegation and monitor task progress when the Content Supervisor is unavailable.
- Provide guidance to team members on content, quality, translation, and workflow-related concerns.
- Support day-to-day team leadership and operational decision-making when required.
- Assist the team in achieving productivity, quality, and delivery targets.
Process Improvement and Stakeholder Management
- Identify recurring errors, workflow gaps, and opportunities for improvement.
- Recommend improvements to content guidelines, processes, and workflows.
- Communicate directly with the ZALORA Indonesia team and other stakeholders.
- Take ownership of assigned tasks and projects from planning through completion.
- Perform other related duties as assigned.
REQUIREMENTS:
Communication and Language Skills
- Excellent written and verbal communication skills.
- Excellent command of the English language, including grammar, spelling, sentence structure, and tone.
- Ability to review, edit, and validate AI-assisted translations.
- Knowledge of Bahasa Indonesia is an advantage but not required.
Professional and Technical Skills
- Experience in content writing, product copywriting, e-commerce content, catalog management, translation, or a related field.
- Strong attention to detail and ability to identify content, translation, formatting, and catalog-related errors.
- Proficiency in Microsoft Excel or Google Sheets.
- Familiarity with SEO tools, e-commerce platforms, and content management systems is preferred.
- Experience using AI-assisted writing or translation tools is preferred.
Senior-Level Capabilities
- Ability to work independently and make sound decisions with minimal supervision.
- Demonstrated initiative in identifying problems, proposing solutions, and improving processes.
- Ability to manage multiple priorities and complete tasks within established deadlines.
- Strong organizational, planning, problem-solving, and prioritization skills.
- Confidence in coordinating with international stakeholders and requesting clarification when necessary.
- Ability to support team members, coordinate assignments, and take charge of daily operations when required.
Work Requirements
- Must have a reliable internet connection.
- Willingness to work at MCX E-Commerce Center in Muntinlupa City in a hybrid work setup or depending on business requirements.
- Available to start immediately or within the required notice period.