Evening/Weekend Member Services Representative

Benefits:

- Free Black Card Membership

- Wellness resources

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

- Greet members, prospective members and guests, providing exceptional customer service.

- Handle all front desk related activities including: 
Answer phones in a friendly manner and assist callers with a variety of questions.

- Check members into the system.

- New member sign-up.

- Take prospective members on tours.

- Facilitate needed updates to member’s accounts.

- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

- Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

- Customer service background preferred.

- Basic computer proficiency.

- A passion for fitness and health.

- Upbeat and positive attitude!

- Punctuality and reliability is a must.

- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

- Strong listener with the ability to empathize and problem solve.

- Demonstrate diplomacy in all interactions while using appropriate behavior and language.

- High School diploma/GED equivalent required.

- Must be 18 years of age or older.

Physical Demands

- Continual standing and walking during shift.

- Continual talking in person or on the phone during shift.

- Must be able to occasionally lift up to 50 lbs.