About this role
Role Overview : We are looking for a Centre Manager to take end-to-end ownership of centre operations, revenue, customer experience, and people management.
Key Responsibilities : * Manage day-to-day centre operations and ensure smooth functioning. * Own centre revenue, business targets and key operational KPIs. * Lead and manage veterinarians, groomers, PRMs and support staff. * Handle hiring, onboarding, performance and employee engagement. * Ensure excellent customer experience and resolve escalations. * Manage rosters, attendance, inventory, vendors and centre hygiene. * Track performance metrics and drive improvements in productivity and profitability. * Ensure compliance with company SOPs and operational standards.
Requirements : * 3–6 years of experience in Centre/Clinic Operations, Retail, Hospitality, Healthcare or similar roles. * Strong people management, communication and problem-solving skills. * Business and customer-centric mindset. * Experience managing teams and revenue targets preferred. * Pet care/veterinary/healthcare experience is an added advantage.