Facility Coordinator

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facility Coordinator plays a vital role in ensuring the smooth day-to-day operation of the client’s workplace. Acting as the first point of contact for facility-related inquiries, you will coordinate service delivery, manage helpdesk tickets, and support the Facility Manager in administrative and operational tasks. This role is critical in maintaining high levels of occupant satisfaction, safety, and efficiency across the assigned site(s).

### Key Responsibilities
1. Helpdesk & Request Management
- Serve as the primary point of contact for employee facility requests via phone, email, or the Integrated Workplace Management System (IWMS/CAFM).
- Log, track, and dispatch work orders to appropriate internal technicians or external vendors (e.g., HVAC, plumbing, electrical, cleaning).
- Monitor ticket status to ensure timely resolution and compliance with Service Level Agreements (SLAs).
- Follow up with requestors to confirm satisfaction upon completion of tasks.
2. Vendor & Service Provider Coordination
- Coordinate daily activities of soft service providers (cleaning, security, waste management, landscaping) and hard service contractors.
- Conduct regular site walks to inspect service quality and identify maintenance issues or safety hazards.
- Verify vendor attendance logs and work completion records for monthly invoice validation.
- Escort authorized vendors to sensitive areas and ensure they adhere to site safety protocols (Permit to Work).
3. Administrative & Operational Support
- Maintain up-to-date facility documentation, including floor plans, asset registers, warranty certificates, and emergency contact lists.
- Assist in the preparation of monthly performance reports, KPI dashboards, and meeting minutes.
- Manage inventory of office supplies, spare parts, and key cards/access badges.
- Support the planning and execution of office moves, space changes, and small-scale renovation projects.
4. Health, Safety & Environment (HSE) Compliance
- Ensure all facility operations comply with local regulations and company HSE policies.
- Report any safety incidents, near-misses, or hazardous conditions immediately to the Facility Manager.
- Assist in organizing fire drills, safety training sessions, and emergency preparedness activities.
- Monitor building systems (lighting, temperature, air quality) to ensure a comfortable and safe working environment.
5. Occupant Experience
- Proactively engage with occupants to gather feedback on workplace services.
- Assist in organizing workplace events or initiatives that enhance employee engagement and well-being.
- Address minor complaints promptly and escalate complex issues to the Facility Manager when necessary.

Qualifications & Requirements

- Education: Associate’s or Bachelor’s degree in Facility Management, Business Administration, Hospitality, or a related field.
- Experience: 1–3 years of experience in facility coordination, office administration, or customer service roles.Prior experience in a corporate real estate or property management environment is preferred.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).Familiarity with IWMS/CAFM platforms (e.g., Tririga, Archibus, ServiceNow) is a plus.
- Language: Fluent in Mandarin Chinese; good written and verbal English skills are required for reporting and global communication.
- Certifications: FMP (Facility Management Professional) or similar entry-level certification is advantageous but not mandatory.

Core Competencies

- Customer Focus: Strong desire to help others and deliver excellent service.
- Communication: Clear and professional communication skills, both verbal and written.
- Organization: Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment.
- Problem Solving: Proactive approach to identifying and resolving issues before they escalate.
- Teamwork: Collaborative mindset with the ability to work effectively with diverse teams and vendors.
- Attention to Detail: Accuracy in data entry, reporting, and inspection tasks.

Location:

On-site –Shenzhen, GD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.