Head of Consumer Technology & Digital Growth

At KFC, we pride ourselves on being original. We even named our recipe after it. But for us, the answer to the question is simple. Be You. Everyone at KFC is different. Unique. It’s what makes us special - Our people, The Originals . And we welcome you to join us. Bring your individuality to the table. Bring your grit and energy. Bring your spirit. Your story. Your drive and your passion. Bring it. Every piece of you. Even the parts you don’t like. Because we value our people no matter what. We’ll feed your potential and we’ll support you; to be your best self, to make a difference, and have fun. Together, we can be part of something truly extraordinary. All you have to do, is Bring it.

In this role, we are looking for a passionate leader to shape the future of our digital customer experience and accelerate the next phase of growth. As Head of Consumer Technology & Digital Growth, you will lead the digital platforms and customer experiences that drive engagement, loyalty, and sales across KFC Thailand.
You will sit at the intersection of technology, marketing, customer experience, and commercial strategy, leading a team responsible for app, web, loyalty, CRM, kiosks, and other customer-facing digital products.
This role is ideal for someone who enjoys building products customers love while delivering measurable business impact.

What We're Looking For:
Experience
•10+ years of experience in Digital Product, E-Commerce, Consumer Technology, CRM, Loyalty, Digital Marketing, or Technology Leadership roles.
•Proven track record of building and scaling mobile app, loyalty, CRM, and customer-facing digital platforms that deliver measurable growth in engagement, retention, frequency, and sales.
•Proven experience deploying customer-facing and operational technology at scale across large, multi-site retail or QSR environments.
•Previous leadership experience managing cross-functional teams and complex stakeholder environments.
Preferred Industry Background
We welcome candidates from: Technology Platforms, E-Commerce, Retails and Food Service, Consumer Brands, Digital Marketplaces, Travel and Hospitality

Key Capabilities
•Strong commercial mindset and business acumen.
•Customer-obsessed with a passion for creating exceptional experiences.
•Data-driven decision maker.
•Exceptional communication and influencing skills.
•Entrepreneurial mindset with the ability to operate in a fast-moving environment.
•Ability to balance strategic thinking with execution excellence.