About this role
The CH Operations team supports business leadership across stakeholder management, financial planning, key initiatives, performance tracking, and compliance to ensure effective day-to-day operations. We are seeking a senior operations lead to strengthen execution, governance, and scalability. As complexity and interaction volumes increase, this role will act as a senior execution and integration layer, owning day-to-day operational delivery and controls, while enabling greater focus on strategic priorities and forward-looking initiatives.
Skills and Experience
• Experience in operations, business operations, business management, governance, or enterprise support roles • Demonstrated end-to-end ownership across operational processes, performance reporting and business controls • Proven ability to manage scale, complexity and change while maintaining execution discipline • Strong written and verbal communication skills for senior-leadership engagement
Preferred technical & functional skills
• Strong understanding of operations execution, governance and enterprise process design in complex environments • Ability to translate business requirements into scalable execution models, controls and routines • Experience across headcount, utilization, performance metrics, dashboards and insight generation • Working knowledge of automation, workflow optimization and GenAI-enabled efficiency use cases within operations • Comfort working across financial, people, compliance and operational data • Advanced proficiency in MS Excel, PowerPoint and Word; exposure to Power BI / Power Automate or similar tools is an advantage
Key behavioral attributes/requirements
• Strong execution ownership mindset with comfort operating in ambiguity and scale • Ability to balance strategic context with hands-on operational depth and end-to-end ownership • High stakeholder maturity with the ability to manage complex, high-volume interactions • Structured, outcome-driven problem solver with strong judgement • Ability to guide and influence across teams without formal authority • High standards of integrity, discretion and accountability
This role is for you if you have the below
Educational qualifications
• Postgraduate
Work experience
• The candidate must have c.12-15 years of relevant experience in a similar role