Assistant Manager - Brands Operations - Corporate Office

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Key Responsibilities:

Operations execution and presentation

- Oversee Brand, Operations Standards and Procedures to ensure properly stored, created, updated, and shared with the hotels

- Prepare presentation and guidelines for hotel team execution

- Conduct market research for new initiatives and potential new hotel projects

- Support LHG Operations Function Heads on hotel openings (i.e. in setting up the Operations systems)

- Deliver Operations related training

Brand Strategy Support and Project Management

- Assist in managing projects related to brand initiatives

- Coordinate cross departments, external partners and service providers for timely execution of projects

- Serve as a point of contact for hotel operations team and address inquiries

Data Analysis

- Compile regular reports for LHG Operations Department and management team

- Analyse group operational performance metrics, Provide insights and recommendations for business enhancement.

Administrative and technical support

- Perform a variety of administrative and clerical tasks to support the daily operations of LHG Operations team

- Participate in Operations strategic planning sessions

- Coordinate with LHG IT / service partners to provide technical system support to hotels on related systems.

- Assist in ad-hoc assignments as required

Key results area

- Able to demonstrate excellent level of work independency and problem-solving capability

- Brands Operational initiatives are implemented and are running smoothly at hotels and LHG

- New hotels are opened on brand, on time and on budget

Requirements:

- Holder of Bachelor Degree or above in Hospitality, Business, or related disciplines

- 2+ Experience in hotel / service industry would be an advantage

- Proficient in Microsoft Word, Excel, PowerPoint

- Fluent in English and Mandarin in both verbal and written

- Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy

- Strong organisational skills with the ability to multi-task; and manage high volume of projects and documentation

- Commit to pursuing excellence even routine work tasks

- Good time management skills and the ability to prioritise work

- Good inter-personal skills and able to communicate effectively to different levels of colleagues

- Open-minded and flexible

- Presentable and acts with confidence

- Team player

For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/