About this role
Clinic Coordinator - Aberdeen
At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.
We are looking for a Clinic coordinator to join our Aberdeen hearing centre full-time Monday-Friday 9am-5pm.
Salary: £26,312
Key Responsibilities:
- Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
- Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
- Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
- Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
- Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
- Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.
We are looking for an individual who possesses the following qualities:
- A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
- Self-motivated and competitive, driven to meet and exceed targets.
- Logical and proactive, capable of navigating challenging situations with ease.
- Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika. For more information about Audika - About us | Learn about Audika Hearing Care Ltd.
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