About this role
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
1. Sales Achievements
- Ensures a unique and exceptional client experience during a sale
- Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
- Adapts according to clients’ needs and motivations
- Strives to always improve and surprise the clients
- Deals with ease during negotiations and objections
- Transmits the passion and values of the Maison
- Acts as the privileged contact for the client(s) in case of Care Service
- Meets individual and boutique targets, both quantitative and qualitative
2. Client Relationship & Portfolio Development
- Cultivates strong client relationships and develops client loyalty
- Efficiently develops the client portfolio
- Executes targeted CRM actions
- Participates to client events and acts as an Ambassador of the Maison
3. Daily Boutique Operations
- Respects all group, Maison and boutique policies and procedures
- Participates to inventories
- Participates to the set up and breakdowns at opening and closing of the boutique
- Participates to the implementation of Visual Merchandising guidelines
- Assists with special projects when requested
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