About this role
Diesel è da tempo un pioniere nel settore del denim e della moda casual, noto per anticipare e superare le tendenze del suo settore. Mantenendo sempre il proprio DNA, negli ultimi anni Diesel si è evoluto nel mondo dell'abbigliamento casual di alta gamma, diventando una vera alternativa al mercato del lusso consolidato. Diesel è un'organizzazione mondiale, presente in più di 80 paesi con 5.000 punti vendita, inclusi più di 400 negozi di proprietà dell'azienda.
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We are currently looking for Client Advisors to join our Diesel Store in Noventa di Piave Outlet.
You
- Authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
Key Responsibilities
- Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
- Welcome and assist each client providing an excellent in-store experience at all times
- Be a master at storytelling and at the art of asking engaging questions
- Create a long-term authentic bond with clients by making them feel the experience is truly about them
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Prove Brand and product knowledge
- Ensure and maintain the shop floor and visual display high standard, complying with
- Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
- Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance
Key Requirements
- Previous experience in sales roles; Experience in structured Fashion Luxury/Retail Companies is a plus; Passionate in Retail, Client service and commercial mindset;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness evolve in the organization, willingness to relocate is a plus;
- Digitally aware and open to new ways of working
- We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, - - Financial Acumen, Innovation, Focus on Customer and Execution.
Compensation & Level:
- CCNL Commercio, Level 5° - 4°
- Salary range (gross annual): €23.284,38 - €26.000
- Variable incentive plan: from 0.6% to 1.8% of sales
The final offer will be determined based on experience, skills, and level of responsibility. We are open to candidates with different levels of seniority.
What we offer
🏠 Part Time or Full Time contracts
💸 A competitive pay depending on Store performance: you will have commissions on concession sales
🚀A range of development opportunities in Diesel and OTB group Store network in Italy and abroad
👖A generous employee discount on Diesel and OTB group Brands
🙌A awesome, young and dynamic team
🏳️🌈 Highly inclusive working environment
🍕 Lunch vouchers for each working day
#LI-LZ #DSL
As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.
For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.
#LI-LZ #DSL