About this role
Operations Associate – L1 (UAE Grocery)
Location: Dubai, UAE
Working pattern: Onsite | Full-time | Shift-based (40 hours per week)
About Deliveroo
Deliveroo is on a mission to change the way people eat. We’re building the platform that customers turn to when they think about food and groceries — from weekly shops to last-minute essentials. Our focus is on delivering the best products with speed, accuracy, and reliability through trusted partners and dedicated in-store teams.
Deliveroo’s ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.
### The Role
The Operations Associate plays a key role in supporting daily in-store operations across Deliveroo’s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.
The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You’ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground.
### Key Responsibilities
- Performance Monitoring:
Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
- Root Cause Analysis:
Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
- On-Site Training:
Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
- Action Plan Development:
Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
- Documentation & Reporting:
Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
- Hardware & Tech Support:
Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
- Collaboration with Store Staff:
Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.
Requirements
- Experience: 1–2 years in grocery, retail, or delivery operations.
- Skills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.
- Technical: Familiarity with mobile/tablet apps and basic troubleshooting.
- Transport: Valid UAE driving license and own car.
- Physical: Ability to be on-site at multiple store locations for extended periods.
Benefits & Perks
- 25 days annual leave + public holidays
- Comprehensive medical insurance
- Annual flight allowance
- Free Deliveroo Plus & partner discounts
- Maternity and paternity benefits
- Regular team events and social activities
Workplace & Diversity
At Deliveroo, we know that people are at the heart of our business. We’re committed to creating a workplace that reflects the diverse world we live in. We make no judgment based on gender, race, religion, or background — all you need is passion for great food and a drive to be part of something exciting.
We offer a range of benefits that support health, well-being, and growth, ensuring our people can thrive both professionally and personally.