IBUS Controller

IBUS Controller – Purley Way

Start Your Career in Bus Service Management

Are you ready to build a rewarding career in a fast-paced, operational environment? Arriva London is looking for motivated, adaptable, and driven individuals to join our Route Performance Team as IBUS Controllers.

This is a unique opportunity to step into a critical role at the heart of London’s transport network, with full training, structured development, and clear career progression.

The Role

Bus Service Management is a career like no other. As a Controller, you’ll be at the centre of a 24/7 operation, ensuring bus services run safely, efficiently, and on time across the Transport for London (TfL) network.

You will:

- Communicate with drivers via radio and in person

- Monitor services using GPS tracking systems and control technology

- Regulate services to meet performance and reliability targets

- Respond quickly to disruptions, incidents, and changing conditions

- Ensure compliance with TfL operational standards

You’ll play a key role in keeping London moving—making real-time decisions that impact thousands of passengers every day.

Training & Career Development

We invest in your success from day one:

- 6-8 weeks paid training programme to build your operational knowledge and confidence

- Ongoing mentorship to support your transition into the role

- Clear progression pathway within the control and operations structure

Working Pattern:

- 5 days out of 7 on a rolling rota

- Includes evenings, weekends, and shift work

Additional Benefits:

- Free travel: TfL Oyster Bus Pass (plus nominee pass after 3 months)

- Employee discounts: Access to Arriva Village

- Health & wellbeing support: Employee Assistance Programme

- Generous annual leave: 33 days including bank holidays (increasing with service)

- Performance bonus scheme

What We’re Looking For

We’re looking for people who thrive under pressure and enjoy solving problems in real time. You’ll need:

- Previous Controller Experience

- Excellent communication skills – clear, confident, and professional

- Strong decision-making ability – able to assess situations quickly and act effectively

- Calmness under pressure – maintaining control in fast-moving or high-stress situations

- Situational awareness – understanding and adapting to a constantly changing environment

- Leadership and teamwork skills – influencing others and building strong working relationships

Why Join Arriva London?

This is more than just a job—it’s a career where you can make a real impact every day. You’ll be part of a highly skilled team, working at the forefront of one of the world’s busiest transport networks.

Apply Now

If you’re ready to take on a challenging and rewarding role, apply today and start your journey with Arriva London.