Accounting & Tax Expert, Germany (m/f/d)

Shine is the financial copilot for entrepreneurs and small business owners.

Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal.

Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

Your Role as an Accounting & Tax Expert, Germany

What You’ll Do

• Support Tax Advisors and Their Use of the Tax Advisor Tool: Provide expert support to tax advisors who use our tax advisor platform to support and advise their clients. Help them resolve accounting and tax-related questions, navigate the tool effectively, and make the most of its features and workflows..

• Deliver Premium Expert Support: Organize and conduct expert appointments as part of our Premium Service, ensuring customers receive reliable, practical, and high-quality guidance..

• Resolve Complex Accounting Questions: Take ownership of complex accounting and bookkeeping inquiries from our customers and provide clear, accurate, and actionable solutions..

• Enable Internal Teams: Support and train colleagues on accounting-related topics, helping them build confidence in handling customer questions and identifying when specialist support is needed..

• Build Helpful Resources: Actively contribute to all customer support and self-service initiatives, including our knowledge base, FAQs, internal documentation, and other educational resources..

• Improve the Customer Experience: Identify recurring questions and pain points, turn them into scalable solutions, and help make accounting and tax topics easier to understand for our customers..

• Partner with Product: Act as a sparring partner for the Product team on accounting and tax-related topics, providing expert feedback to improve existing features and shape the future development of our product..

About you

- Experience: Solid experience in bookkeeping, accounting, tax consulting, or a related field. Experience in customer support, customer success, consulting, or another service-oriented role is a strong plus.
- Accounting & Tax Expertise: Strong knowledge of German bookkeeping and accounting principles, with the ability to apply this knowledge to practical customer cases. Experience working with tax advisors, accounting firms, or self-employed professionals is highly desirable.
- Customer Focus: Genuine passion for helping people and the ability to provide clear, empathetic, and solution-oriented support—even when dealing with complex or sensitive accounting questions.
- Communication Skills: Excellent communication skills and the ability to explain complex accounting and tax topics in a simple, structured, and easy-to-understand way to customers, tax advisors, and internal teams.
- Analytical & Problem-Solving Skills: Ability to understand complex accounting cases, identify the relevant issues, develop practical solutions, and take ownership of customer inquiries through to resolution.
- Product Mindset: Interested in digital products and motivated to work closely with Product teams to provide expert feedback and help improve accounting-related features and workflows.
- Tech & Tools: Comfortable working with digital platforms and quick to learn new tools. Experience with accounting software, tax advisor platforms, or customer support tools such as Zendesk or Intercom is a plus.
- Languages: Native-level (or C2) German is required, along with solid English skills for internal team communication.

Our recruitment process

1️⃣ 30' call with Talent Acquisition

2️⃣ 30' interview with Hiring Manager

3️⃣ 60' business case presentation to highlight your skills and give you a hands-on feel for the role

4️⃣ A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine

What we offer

- Impact: The opportunity to build and lead marketing for an innovative SaaS solution in banking, accounting and FinTech
- Ownership: Significant ownership in developing the German market and shaping the
- company’s local presence.
- Innovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches
- Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.