About this role
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.
Responsibilities
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Administration
Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.
Document Management
Create, organize, and maintain files containing the correspondence and records of a senior colleague.
Document Preparation
Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.
Work Scheduling and Allocation
Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Operations Management
Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.
Internal Client Relationship Management
Help manage internal client relationships by supporting others to build effective working relations.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Data Collection and Analysis
Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Duties and responsibilities.
• Responsibilities include interpreting submitted documents, capturing the information, ensuring
compliance, and addressing technical challenges of an operational nature.
• Making calls to relevant stakeholders to verify information and assess potential payout.
• The role is individually accountable for delivering accurate and timely outcomes through own efforts
• Respond to basic and advanced customer issues and complaints – escalate appropriately.
• Receive, review, assess and process claims transactions in accordance with the internal rules and
processes for Namibia.
• Ensure claims meet contractual, policy, and legislative requirements.
• Conduct detailed eligibility checks and benefit assessments.
• Identify irregularities or potential fraud and escalate where necessary.
• Ensure claims transactions are processed in line with policy terms and regulatory requirements (e.g.,
Namibian Product Rules).
• Analyse documentation for completeness and accuracy before finalizing transactions for
completion or payments.
Minimum Requirements...
• Namibian Citizenship.
• Matric (essential)
• Post-matric qualifications in administration, finance, or related field (advantageous)
• 1–2 years administration experience
• Working knowledge of claim payments (advantageous)
• Knowledge of Old Mutual products and claim processes (e.g. Greenlight, Max Income, Max
Investment, OMP & Group Schemes) (advantageous)
• Familiarity with Old Mutual systems: AWD, BANCS, BIZAGI, CMOS, EMS, Omunet,
Outlook(advantageous)
• Computer literacy (MS Office) with accurate typing and disciplined document handling
• Call Centre experience
• Numerical accuracy and reconciliation skills (allocations, variances, and balancing)
• Critical thinking and anticipation – question assumptions, identify next steps, and pre-empt issues
• SLA discipline and throughput management – prioritize effectively in high-volume environments
• Case management excellence – clean case notes, evidence trails, and audit-ready documentation
• Stakeholder engagement – professional, empathetic, and clear communication
• Quality assurance compliance – use of Quality Tool and authorization protocols, “first-time-right”
mindset
• Governance and confidentiality – strict adherence to POPIA and internal controls
• Excellent verbal and written communication – read, interpret, and respond to queries promptly and
professionally
• Ability to work under pressure and adapt to a changing environment
• High attention to detail and accuracy
• Good judgment and proactive problem-solving
• Team-oriented with strong interpersonal skills
• Deadline-driven and results-focused
• Ability to process information and provide clear, structured feedback
Skills
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
Collaborates
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Communicates Effectively
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Drives Results
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Ensures Accountability
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Plans and Aligns
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Tech Savvy
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Education
Matriculation Certificate (Matric)
Closing Date
02 October 2026 , 23:59
The Old Mutual Story!