Director - Small Business Banking Sales

Position Title
Director - Small Business Banking Sales

Location
Nationwide, MI 48098

Job Summary
The Director-Small Business Banking Sales is responsible for the direct management and coaching a team of 10-20 phone based Small Business Banking Consultants and Relationship Specialists support staff across multiple geographic locations via a phone-based model, which focuses on new business development, credit quality, and risk management. The focus is generally within our current footprint on commercial based customers with revenues from six figures to multi-millions of dollars, and loan sizes up to $5mm. Partners with and supports Consumer Banking Leadership to capitalize on and leverage the Retail Branch Platform and referrals, and external Centers of Influence and contacts, to expand the lending and deposit opportunities. The Director-Small Business Banking Sales is instrumental in working with key partners to help buildout and enhance business optimization and efficiency along with credit automation tools resulting in quick and effective outcomes. Provides input to pricing and market competitiveness based on experience and market research. Oversees/manages audit, compliance, and regulatory matters for the department. Ensures the generation of revenue by cultivating Small Business account relationships and ensuring strong credit quality thresholds are met

Job Responsibilities:

JOB   RESPONSIBILITIES

- Hire s,   train s and manages a   staff of Small Business Banking Consultants.

- Ensures all client engagement, advice and sales activities are fully aligned to Flagstar’s purpose,   mission   and values through training, coaching and call monitoring.

- Manages and drives sales performance of the Small Business Banking Consultant staff, ensuring achievement of goals, including production across multiple product categories, client retention, client   deepening   and revenue growth.

- Monitor s   performance reporting to ensure balanced performance across multiple   objectives .

- Manage s   weekly sales activities including facilitating sales calls, inspecting calling and referral activity, managing   pipeline   and holding Small Business Banking Consultants accountable for commitments.

- Execute s   on partner   i ntroductions and   the   development and delivery of custom solutions, including specific efforts to serve the retail banking needs of our clients' owners/management/associates ( e.g.   Commercial, Insurance, Premier Banking, Wealth).

- Resolves   escalat ed issues and   complex or challenging relationships/transactions.

- Lead s the   team through ECC (Energizing Client Conversations) to ensure the process is properly implemented and mastered and documented through active personal participation and by monitoring and evaluating results.

- Responsible for talent management functions   including:   employment, performance evaluations, staff development/training, disciplinary actions, succession   planning   and ensuring all staff   comply with   compliance requirements.

ADDITIONAL   ACCOUNTABILITIES

- Performs special projects, and   additional   duties and responsibilities as   required .

- C onsistently adhere s   to regulatory and compliance policies and standards linked to the job as listed   and complete required compliance trainings .    Accountable to   maintain   compliance with applicable federal,   state   and local laws a n d regulations.

JOB REQUIREMENTS

Required Qualifications :

- Education level   required :   ​ Undergraduate Degree (4 years or equivalent) ​     in business,   finance   or related field.

- Minimum experience   required :   ​ 10+ Years ​   of experience in business banking/commercial/small business lending either in production or credit roles.

- 7+ years of sales/client management relationship with small business or business banking clients.

- 5+ years of sales performance management experience in financial services.

Preferred Qualifications :

- 10+ years' proven experience leading successful sales team across multiple geographies .

- Completion of a f ormal credit training   program .

Job Competencies :

- Expert-level understanding of business   financial management , the business cash flow cycle, and the full set of financial solutions needed by a   s mall   b usiness, including   c redit,   t reasury, and personal   financial management   solutions for business owners.

- In-depth knowledge of business banking sales   process   and   cycle .

- In-depth knowledge of business financial statements and tax returns as used in business credit applications.

- Demonstrated ability to manage and coach phone-based sales teams, including proactive client contact, building rapport, understanding client needs, conducting in-depth financial reviews, and effectively communicating solutions that meet client needs.

- Working knowledge of and experience with SBA programs preferred .

- Demonstrates a strong ability to build and   maintain   effective relationships with stakeholders by communicating clearly,   engaging in proactive collaboration , and   leveraging   cross functional   insights.   Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

- Builds   trusted client relationships, whether internal or external, by   identifying   needs and delivering tailored solutions to enhance the overall client experience.

- Fosters or   supports   a positive work culture and productive work environment, displaying   importance   of effective relationships with customers and stakeholders.

- Some travel   required .

- Physical demands (ADA):   ​ The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting. ​

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:  Benefits | Flagstar Bank

Pay Range
$161,726.25 - $230,791.00

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.