Service Delivery Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here’s what’s waiting for you:

- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties  with major giveaways (including a  car in 2023! )
- Recognition through our Value Awards  — we celebrate your wins
- Real career growth  with internal promotions
- Meaningful work  with talented and supportive teams

Your future matters:

- 900 internal promotions  every year
- 2,700+ leadership training courses

Extra rewards along the way:

- 14th Month Pay  for employees who complete 5 years with us
- Generous  referral incentives of up to ₱42,000  depending on the role

Enjoy  work-life balance :

- 12 Vacation Leaves*
- 12 Sick Leaves*
- 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE

POSITION: Service Delivery Specialist (Enterprise & Fibre Services)

Primary Function

We are seeking a Service Delivery Specialist to manage the provisioning and activation of enterprise telecommunications services, including NBN Enterprise Ethernet, Telstra Ethernet/Wholesale Business Internet, and TPG/Vocus fibre .

In this role, you will coordinate with internal teams and customers to ensure all orders are delivered accurately and on time. You will play a key role in managing service activations, tracking order progress, and maintaining clear communication with stakeholders.

Key Responsibilities

Service Delivery & Provisioning

- Manage end-to-end provisioning of telecom services within SLA and KPI targets

- Complete service activations and meet key delivery milestones

- Handle Moves, Adds, and Changes (MACs) as required

- Monitor order progress and proactively follow up with carriers

Coordination & Communication

- Work closely with carriers and internal teams to ensure timely delivery

- Provide clear and accurate updates to customers

- Respond to queries with detailed, well-explained information

- Challenge or escalate unclear or incorrect carrier updates when needed

Operations & Reporting

- Follow operational processes and maintain high service standards

- Ensure all records and updates are accurately documented

- Prepare and deliver monthly reports with 100% accuracy if needed

- Ensure reports are sent on time and to the correct stakeholders

Continuous Improvement & Training

- Identify process improvements and training needs

- Assist in updating documentation and training materials

- Support training initiatives when required

Team Support & Customer Focus

- Maintain professionalism and strong communication at all times

- Support team members and respond promptly to internal queries

- Assist Service Assurance and wider teams during peak periods

- Educate customers to help improve their understanding and experience

Key Skills & Experience

- Experience in telecom service delivery or provisioning

- Exposure to NBN Enterprise Ethernet, Telstra Ethernet/Wholesale Internet, and/or TPG/Vocus fibre

- Strong coordination and stakeholder management skills

- High attention to detail and accuracy in reporting

- Ability to manage multiple orders in an SLA and KPI-driven environment

- Excellent communication and problem-solving skills

Join the A-Team and experience the A-Life!