Lead Management, Support II (EN + IT)

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:
The Lead Management II acts as the centralized point of contact for end-users and prospective clients across the EMEA region (focusing on Italian- and English-speaking markets).
The primary responsibility is handling inbound pre-sales inquiries across all touchpoints, qualifying leads according to standard criteria, routing qualified opportunities to appropriate sales teams or channel partners, and ensuring systematic follow-up.
The role also actively participates in regional marketing campaigns, event tele-boosting, teleprofiling, and data verification initiatives.

Essential Duties and Responsibilities:

Inquiry & Call Handling:

- Manage inbound customer inquiries across phone, email, live chat and web forms.
- Accurately track and log all interactions, customer details, and transactions within the CRM system.

Lead Qualification & Allocation:

- Qualify incoming prospects to understand business requirements, timeline, budget, and product fit.
- Route and allocate qualified leads to appropriate direct sales representatives or certified channel partners.
- Act as a quality filter to increase partner/sales conversion and closure rates.

Outbound Campaigns & Marketing Support:

- Execute outbound campaign follow-ups, event tele-boosting, and confirmation calls.

Data Integrity & Reporting:

- Ensure status tracking and CRM updates to maintain high marketing database accuracy.
- Support sales and partner inquiries regarding lead status, system allocation rules, and process governance.

Required Qualifications and Skills:

Languages:

- Full professional proficiency in Italian and English (both written, verbal and interpersonal communication skills).

Education & Experience:

- High School Diploma / Bachelor’s degree; prior experience in lead generation, presales support, customer contact center, or inside sales is an advantage.

Technical Skills:

- Familiarity with CRM systems (e.g., Salesforce/Oracle), lead routing tools, MS Excel, and PowerPoint.

Core Competencies:

- Strong customer service orientation and confident phone manner.
- Problem-solving, task prioritization, and multitasking abilities.
- Demonstrated autonomy and initiative, balanced with strong team collaboration.
- Highly organized, structured, and detail-oriented.
- Understanding of EMEA regional market nuances and channel partner ecosystems.

Preffered Qualifications and Skills:

- Hands-on experience with Salesforce (SFDC).
- Prior outbound calling / phone prospecting experience.

Incentive Compensation:
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .