Receptionist

Exciting Opportunity: Join Our Team as a Service Centre Receptionist

Are you friendly, organized, customer-focused, and confident in handling both people and phone communications?

Join our team as a Service Centre Receptionist , where you’ll be the first point of contact for customers visiting the service centre and calling by phone. You’ll play a key role in creating a welcoming customer experience, coordinating service appointments, handling enquiries, and supporting the Service Team with essential administrative duties.
Key Responsibilities:

- Welcome and greet customers upon arrival and guide them through the reception area while ensuring they feel comfortable.

- Offer refreshments and provide customers with information about their expected waiting time.

- Operate the telephone switchboard, including answering, transferring, holding, and directing calls to the appropriate departments or personnel.

- Handle incoming enquiries, provide general information, and make outgoing calls when required.

- Arrange service appointments and conduct appointment reminder calls.

- Follow up on customer complaints and prepare customer feedback reports.

- Identify the nature of customer enquiries and ensure they are directed to the appropriate person or department.

- Manage internal and external calls, including redirecting calls or placing callers in a waiting queue when required.

- Ensure the timely and proper distribution of incoming and outgoing mail.

- Maintain a professional, clean, and welcoming appearance of the reception area.

- Perform other receptionist, secretarial, and administrative duties as requested by the Service Manager.

Role Purpose:

To deliver an exceptional customer experience throughout the service visit, efficiently manage service appointments and telephone communications, and provide reliable administrative and back-office support to the Service Centre.
What We’re Looking For:

- Experience: Minimum 2 years of relevant experience in a similar receptionist, customer service, or administrative role.

- Education: Bachelor’s degree in any discipline or Diploma.

- Languages: Fluency in English is essential ; Arabic is preferred.

- Computer Skills: Computer literate with good knowledge of standard computer applications.

- Equipment Knowledge: Comfortable using telephone systems, switchboards, computers, and related office equipment.

- Certification: Relevant certification or professional training is preferred.

- Customer Focus: Strong interpersonal and communication skills with a genuine commitment to delivering a positive customer experience.

- Professionalism: Ability to remain composed, flexible, and professional in a busy service-centre environment.

Key Competencies:

We’re looking for someone who demonstrates:

- Accountability

- Effective Communication

- Professional Integrity

- Creative Problem Solving

- Positive Initiative & Motivation

- Flexibility & Adaptability

- Teamwork & Collaboration

- Customer Relationship Management

- QHSE Awareness

- Leadership by Example

Why Join Us?

This is an opportunity to be at the heart of the customer experience and contribute directly to the smooth operation of a professional service centre.

You’ll work closely with customers, Service Advisors, technicians, and management while developing valuable experience across customer service, appointment coordination, communication, and administrative support .
Ready to Make a Difference?

If you’re a customer-focused, organized, and professional individual who enjoys meeting people, solving enquiries, and creating a welcoming environment, we’d love to hear from you.

Apply now and become an important part of our Service Centre team!