Seasonal Customer Care Agent

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience. 
At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.  
Join us at Lovehoney, where pleasure combines with creativity, data, and innovation! 
We are currently looking for a Seasonal Customer Care Agent who will be integral to driving high-level performance across Lovehoney Group. Partnering directly with the Customer Care Team, your focus will be on delivering great customer care. You will develop skills crucial to advancing in a competitive, fast-paced retail sector, all within a company that prizes dedication and results.
Please note that this is a fixed-term contract until February 2027 to cover our peak period.

What you will do

- Respond to customer inquiries promptly and professionally, ensuring DPA checks are completed before providing information, and document cases accurately.

- Solve problems and conduct investigations.

- Build and maintain thorough product knowledge.

- Collaborate effectively with team members and other regions.

- Maintain quality and productivity KPIs.

What you should bring

- Fluency in English - fluency in French and/or German is a big plus.

- Strong problem-solving abilities and a customer-centric mindset.

- Patience, empathy, and a genuine desire to help customers.

- Ability to work effectively in a team and adapt to a fast-paced environment.

- Previous customer service experience is a plus.

What we can offer you

- A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events

- Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun

- Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration

- Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company.

- Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally.

- Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

- CV review

- Interview with one of Talent Acquisition Team Members

- Interview with Hiring Manager and another member of the Customer Care membership Team

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. 
If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates. 
At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role. 
We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office)  
If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: Careers | Lovehoney Group  
Our privacy policy is available here: Privacy Policy | Lovehoney Group