Inside Sales Representative

If you're energized by connecting with customers and uncovering new business opportunities, this position is for you!

This position can be located in our corporate offices in either Stow, Ohio or Troy, Ohio.

The Inside Sales representative plays a key role in driving the success of Mactac's Roll Label business. In this dynamic role, you'll use phone and computer‑based selling to grow sales, strengthen customer relationships, and help shape strategic plans alongside the Sales Manager. This is a great opportunity for someone who loves building rapport, solving problems, and making a real impact every day.

Responsibilities include:

Sales Strategy & Execution

- Partnering with the Sales Manager and Outside Sales Representative teammates to define account-specific sales strategies and call objectives.

- Achieving territory sales and profit goals by nurturing existing customer relationships and proactively identifying new opportunities.

- Conducting a designated number of proactive sales calls to grow business within current and prospective accounts.

- Preparing annual territory sales plans and supporting the development of profitable corporate contracts.

Customer Relationship Management

- Establishing, maintaining, and growing professional relationships with customers, OEM partners, and key decision-makers.

- Delivering customer presentations virtually via Microsoft Teams or in person.

- Communicating product changes, pricing updates, and competitive intelligence in a timely manner.

- Participating in trade shows and sales meetings to support customer engagement and brand representation.

Sales Operations & Administration

- Maintaining accurate account information, activity, and strategies in the CRM system.

- Preparing reports accurately and on time, as assigned.

- Assisting management with sales forecasting and providing timely updates on account changes.

Product Knowledge & Support

- Developing expert knowledge of assigned Mactac products and their applications.

- Troubleshooting minor issues and engaging Technical Service when necessary.

- Collaborating with Marketing, Supply Chain, Logistics, and Customer Service teams to support pricing, product availability, and customer needs.

- Representing Mactac professionally as a preferred supplier of pressure-sensitive materials.

Qualifications:

- High School diploma or GED required. Bachelor's degree in a Business, Marketing, Communications or a related discipline preferred.

- Minimum of 3 years prior business to business (B2B) sales experience is required.

- Prior experience in customer service, account management, inside/outside sales, or product support is desirable.

- Familiarity with pressure-sensitive industry, terminology and manufacturing processes preferred but not required.

- Proficient with CRM and sale software (i.e. Microsoft Dynamics, Salesforce, ACT).

- Highly motivated with the ability to work both independently and within a team environment.

- Proficient with Microsoft Office software.

- Ability to communicate effectively, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.

- Capable of influencing others while maintaining positive interactions.

Scope:

- Management Responsibilities Level: Individual Contributor

- Department Responsibility: Sales & Marketing (Roll Label)

- Reports to: Sales Manager

- Location: Stow, OH or Troy, OH

- Physical Requirements: The person in this position normally works in an office environment with a significant amount of time spent sitting at a desk, utilizing a PC and telephone. The position requires some walking within the building and lifting up to 20 pounds.

- Travel: Up to 10% for occasional trade shows and customer visits.

About Mactac:

Headquartered in Stow, Ohio, Mactac was founded as Morgan Adhesives Co. in 1959 by the late entrepreneur Burton (Burt) Morgan. Along with financial backing from Bemis Co. and a business model that focused on providing high quality products, innovative solutions and superior customer service, Mactac flourished. For over 65 years, we've been manufacturing and distributing pressure-sensitive adhesive (PSA) materials that are used in label printing, graphic design, packaging, retail display, fleet graphics, automotive assembly, medical device assembly, and more. Today, Mactac employs more than 1,100 people and has operations in the United States, Canada and Mexico.

Mactac's parent company, LINTEC, is a leading company in the field of adhesive materials. The product lineup covers many diversified fields including not only adhesive papers and films for seals and labels, but also shatter-proof window films, adhesive sheets for outdoor signs, interior finishing mounting sheets, automobile-use adhesive products, semiconductor-related tape, and LCD-related adhesive products.

Mactac pressure sensitive adhesives are used in a wide range of markets and industries and our business is structured accordingly. We are a vertically integrated organization comprised of five business units – each specially designed to meet the unique needs of our customers.

Disclaimers:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

It is the policy of Mactac that all employees are employed at the will of Mactac for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.

Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.

We will not accept unsolicited resumes from agencies. Please do not send agency resumes to our website or Mactac and affiliated employees.