About this role

Position, purpose & impact

As an Implementation Manager, you will be responsible for coordinating and managing the successful implementation of Queue-it solutions for our customers. You will act as the driving force behind customer onboarding and implementation projects, ensuring implementation is executed on time, within scope, and to the highest quality standards.

Working cross-functionally with Customer Success, Sales, Solution Architects, Product, and Support teams, you will provide structure, transparency, and accountability throughout the implementation and onboarding journey. You will build trusted customer relationships through clear, proactive communication and help customers achieve successful outcomes from day one. This role requires a highly organized project leader who thrives in a customer-facing environment, enjoys solving complex challenges, and can effectively balance multiple projects while maintaining an exceptional customer experience.

Your toolkit

Experience

- Experience leading customer-facing implementation, onboarding, delivery, or project management initiatives.
- Experience working cross-functionally in a fast-paced environment.

Skills

- Strong project management and organizational capabilities.
- Excellent communication and stakeholder management skills in English and Japanese.
- Ability to coordinate multiple projects simultaneously while maintaining attention to detail.
- Strong problem-solving skills with a proactive and solution-oriented mindset.
- A customer-centric and relationship-driven approach.
- A structured and highly organized working style.
- An effective collaborator who builds trust across teams.
- Passionate about delivering exceptional customer experiences.

The role in action

- Lead the implementation of Queue-it solutions for Japanese customers across industries.
- Ensure projects are delivered on time, within scope, and according to agreed success criteria.
- Drive project planning, milestone tracking, and execution throughout the onboarding lifecycle.
- Maintain accurate project documentation and implementation records.
- Build trusted relationships with customers through clear, proactive communication.
- Act as the central coordination point between customers and internal teams.
- Facilitate alignment across stakeholders to ensure successful project outcomes.
- Provide regular project updates, communicate risks, and manage expectations effectively.
- Coordinate cross-functional resources to support successful project delivery.

You will play a key role in our crucial office and presence in Tokyo and work from a co-working space, alongside a handful of highly competent colleagues.

What we’re about

At Queue-it, we help some of the world’s biggest brands like Ticketmaster, Sky Mobile, Hermes and Peach Aviation to navigate their busiest days with confidence. Our virtual waiting room technology keeps websites running smoothly during high-traffic events, creating more fair and reliable online experiences for billions of users.

But we’re more than just software. We’re a global team of 40+ nationalities, working across Denmark, the U.S., South Korea, Australia, and Japan. We believe in the power of trust, not just in the digital experiences we protect and provide, but in our culture as well.

Here, we take a strength-based approach: we want you to do what you naturally do best, because we know that’s when people thrive. You’ll be part of a supportive environment where individuality is celebrated and collaboration is key.

And yes, we like to have fun. From monthly events and celebrations to cultural observances and learning initiatives, we make time to connect, recognize each other, and enjoy the Queue.