Referral and Scheduling Coordinator

# Become a part of our caring community
In the spirit of "Making Dreams Come True" a Referral and Scheduling Coordinator embodies our core value of hospitality; to enhance our guest experience as an important part of the customer's journey. With pride for The Villages and all it has to offer, paired with a genuine desire to serve and help others, you will contribute to creating lasting first impressions and establishes the beginning of an unforgettable experience with us here in Florida's Friendliest Hometown! You will report to a Supervisor Center Administration.

Role Responsibilities:

- Provide a welcoming environment for all who visit the Primary and Specialty Care Centers, and the Center for Advanced Healthcare at Brownwood; by greeting guests.
- Cultivate an inviting and helpful environment by keeping all lobby areas beautiful, tidy and well attended. Notify appropriate service for any repairs or maintenance issues
- Round lobby areas to assess guest's needs and identify the appropriate solutions or next steps
- Connect guests with appropriate CAHB tenant and hotel representatives
- Maintain a working knowledge of Primary Care Amenities and Services, and the CAHB's amenities and services; sharing helpful information when pertinent
- Distribute amenity, business, service and medical information to guests upon request
- Assist guests with directions or inquiries
- Answer incoming lobby phone line and assist callers with questions and requests; making outbound calls
- Participate in special hosting events at the CAHB
- Attend special meetings, educational sessions, and help train new team members

Use your skills to make an impact

Required Qualifications:

- Proficiency with Microsoft Office (Word, Excel, Outlook)

- Excellent professional communication abilities, at all levels within the organization and with patients, at all times

Preferred Qualifications

- Pervious customer service experience
- Proficiency with Electronic Medical Records
- 2+ years of experience working in a clinical setting
- Proficient with medical terminology

Knowledge, skills and abilities :

Read, analyze and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, computer reports, and sales documents. Write routine reports and correspondence.

Additional Information:

This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$39,000 - $49,400 per year

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

# About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.