About this role
Accountabilities:
- Oversee the daily operations and ongoing optimization of the website and customer portal.
- Collaborate with web development agencies to plan, prioritize, and implement website enhancements and new functionality.
- Conduct user acceptance testing (UAT), provide detailed feedback, and support timely release schedules.
- Monitor site stability after releases and coordinate with development partners to identify and resolve technical issues.
- Address customer and internal user issues involving portal access, product visibility, pricing, inventory discrepancies, and other website-related concerns.
- Manage digital merchandising and product presentation in collaboration with Marketing, Product, Creative, Sales, and Inventory teams.
- Partner with UX/UI designers and web development agencies to implement redesigned pages while maintaining WCAG accessibility standards.
- Monitor and optimize website SEO performance in collaboration with the copywriting team.
- Develop and maintain a web content calendar supporting product launches, seasonal trends, and marketing campaigns.
- Perform regular website checks, audits, and quality assurance to maintain content accuracy, functionality, and consistency.
- Create and maintain user manuals and documentation for the website and customer portal.
- Improve the digital user experience through customer journey mapping, personas, personalization, and other experience optimization techniques.
- Prepare regular website performance reports covering search behavior, traffic trends, user behavior, SEO rankings, and other relevant metrics.
- Monitor competitor websites and digital communication strategies to identify emerging trends, tools, and functionality opportunities.
- Research industry developments and customer feedback to recommend new website features, functionality, design concepts, and marketing opportunities.
- Support additional website and digital operations initiatives as business needs evolve.
Requirements:
- At least 3 years of experience managing websites, preferably within large organizations and B2B environments.
- Hands-on knowledge of Shopify B2B/Shopify Plus, with additional experience in platforms such as Magento and SAP.
- Experience working with project and collaboration tools such as Jira, Teamwork, and Asana.
- Experience collaborating with website developers and e-commerce agencies within Agile environments.
- Strong understanding of website management, B2B e-commerce, digital experiences, UAT, UX/UI, SEO, and digital merchandising.
- Familiarity with customer portals, website analytics, accessibility standards, and web quality assurance.
- Highly organized, detail-oriented, and deadline-driven, with the ability to manage shifting priorities and tight timelines.
- Strong collaboration skills and the ability to provide and receive constructive feedback while incorporating best practices.
- Excellent written and verbal English communication skills for effective collaboration with internal and external stakeholders.
- Self-motivated and capable of working independently while contributing effectively within a broader team.
- Research-oriented mindset with strong project ownership and problem-solving abilities.
- Knowledge of SEO principles and website management best practices.
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field, combined with strong project management capabilities.
Benefits:
- 100% remote position based in India.
- Generous paid time off.
- Comprehensive extended healthcare coverage, including medical, dental, vision, and family coverage.
- Monthly meal vouchers.
- Opportunity to work in an environment recognized as a Great Place to Work.
- Team-building activities and social events.
- Exposure to Shopify B2B/Plus, Magento, SAP, digital merchandising, SEO, UX/UI, customer portals, and modern web operations.
- Collaboration with cross-functional teams and external digital agencies.
- Opportunity to contribute to website innovation, digital experience improvements, and B2B e-commerce initiatives.
- International collaboration with stakeholders across different functions and markets.
- Full-time, mid-level opportunity within a dynamic marketing and digital environment.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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