Holiday Home Administrator

Position:  Holiday Home Revenue Administrator   
Type: Full-Time / Permanent     
Salary: Competitive  
 
Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.   
 
We’re   seeking   a highly organised and owner-focused individual to help manage transactions, ensure compliance, and   maintain   high standards   throughout the owner journey.   
 
Key Responsibilities   
- Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.   
- Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.   
- Coordinate the handover process, ensuring timelines are realistic and expectations are met.   
- Address pre- and post-handover “snagging” issues, resolving them efficiently and through the   appropriate channels .   
-   Maintain   inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.   
- Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.   
- Support team performance by meeting all relevant targets and metrics.   
 
Requirements   
- Exceptional organisational and administrative skills.   
- Strong customer service and communication abilities.   
- Confidence in managing transactions and handling sensitive customer information.   
- Proactive and solution-oriented approach to resolving issues.   
- Knowledge of compliance processes, with training provided where needed.

What We Offer 
- An inclusive, supportive work environment.  
- Comprehensive training and ongoing support.  
- Career development opportunities, including fully funded qualifications.  
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply 
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at:  [email protected]